Carpionato Group Cranston , RI 02910
Posted 1 week ago
Job Details
Hours Vary
Location: Chapel Grille, 3000 Chapel View Blvd, Cranston, RI 02920
Reports to: General Manager
Objective
Servers are responsible for providing guests with a positive & memorable experience through excellent product knowledge, strong salesmanship skills, attention to detail, sharp personal appearance and a positive attitude. The Server will be required to interact with guests and assist in their service within many contexts: celebrations, business meetings, small and large parties, etc.
Duties and Responsibilities
Setup, breakdown and cleaning of all applicable areas.
Stocking applicable supplies and equipment.
Use ALOHA POS to enter all orders in an accurate and timely manner.
Maintain awareness of guest's alcohol consumption levels in accordance with established Alcohol Awareness Training Guidelines.
Practice efficient and timely "cash out" and change transactions.
Practice proper and safe food handling, personal hygiene, storage, receiving, stocking and rotating procedures.
Communicate all guest allergies and/or aversions to management and kitchen.
Develop and maintain positive and lasting guest relationships.
Qualifications
Must be able to read, understand and communicate in English.
Able to interact verbally in a professional manner with other BOH/FOH positions.
Meets all Chapel Grille & Health Department standards for safe food handling and storage.
Must have experience and knowledge of equipment, including but not limited to: Knives, POS Systems, Coffee and Tea Brewers, Espresso Machines, Ice Machines and Glass Washers.
The ability to work quickly, cleanly and to consolidate work tickets is necessary.
Flexible in performing other related tasks designated from the management.
Speed, efficiency and mental strength are required for this fast paced restaurant.
Requires experience as a Food Runner, Bartender or Server.
Physical Demands and Work Environment
Works closely with other staff members, often in confined areas.
Lifts and carries trays, boxes and product up to 50 lbs. from floor to above waist level, sometimes involving stairs.
Stands or walks during the entire 8-10 hour shift.
Hazards include, but are not limited to, cuts, burns, slips, trips and falls.
Able to reach above head and stoop to put items on the floor or low shelves.
Able to climb stairs and ladders.
Able to work at approx. 36" table/stove and reach in approx. 36".
Must reach (6' to overhead), bend, stoop and wipe.
Must wear shoes with non-slip soles.
Standards of Performance
Performs job at a continuously high pace, under pressure, while maintaining quality and efficiency standards.
Explains and markets all menu items with superb product knowledge and sincerity.
Upsells appetizers, desserts, and drinks to enhance the guests' dining experience and generate additional revenue.
Manages flow of orders entered into the POS to prevent order backlogs in the kitchen.
Enters orders into the POS accurately to avoid mistakes and confusion in the kitchen.
Ensures all allergies are noted clearly on the kitchen tickets and verifies food is prepared accordingly prior to serving to guests.
Processes all cash, credit card and gift certificate transactions in an efficient and accurate manner.
Manages flow of service to each table to address guests' needs and deliver an exceptional dining experience (i.e.: drink service, taking orders, food delivery, accuracy of orders, etc.)
Marks table appropriately prior to each course and ensures dishes for completed courses are cleared promptly.
Carpionato Group