Server- Capital City Club - Montgomery - Montgomery, Alabama

Clubcorp Club Operations, Inc. Montgomery , AL 36101

Posted 2 months ago

Server

Responsible for providing food and beverage STAR Service to Members and Guests while consistently displaying the Three Steps of Service at every opportunity. Work closely and coordinate with other team members to ensure Member/Guest satisfaction and retention.

This position reports directly to the FB Director, Service Director, and Banquet Manager with indirect reporting to the Private Events Director, Captain, and General Manager.

Day to Day:

  • Maintain ClubCorp service standards as outlined in the FB Service training program(s) at high standards

  • Responsible for food and beverage service to Members and guests, adhering to the ClubCorp standards of service.

  • Complete and comprehensive knowledge of the a la carte menu is mandatory, including daily features and specials that may not be available directly on the menu.

  • Accurately execute Member/Guest orders and requests in an attentive and timely fashion.

  • Know Member names and greet them promptly while providing a warm welcome making them feel at home.

  • Ensure daily assignments and side work is complete in respective areas to meet Club standards. Consistantly sanitize work areas, refill/stock containers and supplies, etc.).

  • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.

  • Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.

  • Complete additional duties as assigned by the FB Director, Service Director, Private Events Director, etc.

  • Possess clear knowledge of all various liquors, beer and wines available at the Club.

  • Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

All the other stuff we do:

  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

  • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.

  • Responsible for maintaining good conduct and safe working habits while in all areas and assure that others are acting safely.

  • Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.

  • Attend all Service Training Meetings as requested.

  • Attend daily line-up and participate as requested.

  • Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily

  • A high school diploma preferred.

  • Previous Food and Beverage experience preferred.

  • Food Handler and Alcohol Server Certifications as required by State and City.

  • You have completed FB Service Training.

  • Excellent communication skills and articulate speech.

  • Ability to communicate and follow instructions.

  • You are comfortable working in both indoor and occasional outdoor environments.

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VIEW JOBS 6/19/2021 12:00:00 AM 2021-09-17T00:00 Bartender Responsible for beverage control, accurate pouring of product, general cleanliness of bar, and providing a quality of service that meets Members expectations. Consistently display the Three Steps of Service at all opportunities to provide service. This position reports directly to the FB Director/Service Director with indirect reporting to the General Manager and Private Events Director. Day to Day: * Maintain ClubCorp service standards as outlined in the FB Service training program at high standards. * Prepare set-up appropriately at start of shift (i.e., put bottles out, set up garnish tray, check and stock juices, stock glassware, fill ice bin). * Consistently check bar area for cleanliness and ensure that all necessary items are in place. * Ensure that all liquor items are stocked and ready to use. Responsible for liquor control and accurate pouring of product. * Possess clear knowledge of all various liquors, beer, and wines available at the Club. * Assist with the service of food and beverage to the Members and guests at the bar, adhering to the ClubCorp standards of service. * Maintain comprehensive knowledge of the a la carte menu, including daily features and specials that may not be available directly on the menu. * Accurately execute Member/guest orders and requests in a timely fashion. * Know Members names and greet them promptly in a manner to provide a warm welcome and making them feel at home. * Ensure daily assignments and side work is complete in respective areas to meet Club standards (i.e., orderly/organized work areas, consistently sanitize work areas, refill/stock containers and supplies, etc.). * Assist fellow Employees, Members and guests to ensure delivery of the Three Steps Service without being directed. Be aware of team members and the environment and participate as a member of the team. * Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible. * Complete additional duties as assigned periodically by the FB Director, Service Director, Private Events Director, etc. All the other stuff we do: * Because of the fluctuating demands of the companys operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. * Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. * Demonstrate good teamwork. * Work well under pressure, coordinating multiple tasks at any given time * Responsible for attendance at all Service Training Meetings as requested. * Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely. * Attend daily line-up and participate as requested. * Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily. * A high school diploma preferred. * Previous Food and Beverage experience preferred. * Alcohol and food safety awareness certificate. * Excellent communication skills and articulate speech. Ability to follow instructions well. * You always perform at the highest level of ethical work standards. * You are comfortable working in both indoor and occasional outdoor environments. Clubcorp Club Operations, Inc. Montgomery AL

Server- Capital City Club - Montgomery - Montgomery, Alabama

Clubcorp Club Operations, Inc.