The responsibilities include but are not limited to assisting the servers in the dining room by setting and resetting tables, refreshing water, carrying trays of food into the dining room, clearing tables, and providing the highest levels of service and professionalism. Performing all duties and adhering to the Food & Beverage Service Standards.
Essential Job Functions
? Thorough knowledge of Food & Beverage outlet operations including foods, beverages, service techniques, and guest interaction.
? Be familiar with all the resorts services/features and local attractions in order to assist the guest
? Greets all guests with enthusiasm and friendliness and maintain positive guest relations at all times
? Anticipate the guests needs, respond promptly and acknowledge all guests; resolve guests complaints and ensure guest satisfaction
? Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner
? Provides the highest level of service in accordance with our standards
? Identifies food orders when ready and delivers items to tables in a timely manner
? Remove soiled wares from tables and transport to designated area
? Clean and reset table as soon as guest departs
? Develops relationships with guests
? Communicates with food and beverage staff to ensure guest satisfaction
? Maintains professional relationships with all co-workers
? Answer outlet phone using correct greeting and telephone etiquette
? Follows checklists and standard operating procedures.
? Prepares work area for either, opening, mid-shift, or closing in accordance with company standards.
? Complete side work during non-busy hours
? Responsible and maintain cleanliness, sanitation and organization of assigned work areas and proper food handling
? Maintains a professional appearance at all times
? Maintain complete knowledge of all food & beverage menu items, including liquor brands, beers, nonalcoholic selections available
? Maintains complete knowledge of and comply with all department policies/service procedures and standards
? Maintain complete knowledge of and STRICKLY abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated guests and drunk driving
? Regular attendance in conformance with the standards, which may be established by Hotel & Resort from time to time, is essential to the successful performance of this position
? Constantly increasing knowledge of food, beverages, and other products and services
? Performs related tasks and functions as requested by manager
? In addition to performance of the essential functions, this position may be required to perform a combination of additional supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel
General Skills / Qualifications
? At least 18 years old.
? Excellent people skills and outgoing personality.
? Team player.
? Maintains a current state alcohol serving permit
? Must be able to work flexible shifts and schedules, including weekends and holidays.
? Must be able to lift and carry at least 50lbs.
? Ability to move up to 150 lbs., with wheeled assistance.
? Must be able to stand, walk, lift, and bend for long periods of time.
? Must be able to demonstrate competency as outlined in the training schedule.
? Must be a service minded individual with a positive attitude who truly enjoys helping others.
? Must be quick on their feet and adept at handling stressful situations seamlessly.
? Must be computer literate.
? Must be able to handle criticism.
Prior Food & Beverage experience preferred. High school diploma preferred.
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. Ability to obtain Food Service Sanitation certification. First Aid and CPR certification preferred.
All employees must maintain a neat, clean and well-groomed appearance (specific standards available). Ability to converse with guests and employees in English.