We are seeking Server Admin to join our WestMed Telecom team. This professional level Server Admin role is part of a team responsible for the deployment and management Involved in the maintenance and administration of servers, desktop computers, IP Phones and virtual environments in relation to our Telecom department.
Experience with contacted center solutions (Unify) and telecom system knowledge, including ACD systems a plus
Installs, tests, troubleshoot, and maintain telecommunications Server and Network based hardware and software products
Support servers in a mixed operating system environment (Windows and Linux) VMware and clustering
In-depth knowledge of network technologies (LAN, WAN, VLAN, wireless)
Create and respond to helpdesk tickets submitted by end users in accordance with published IT Service Level Agreements or SLA's
Use excellent customer service skills to see technical problems through to resolution
Proactively update tickets and communicate issue status to supported end-users
Handle and respond to general inquiries, escalate as required
Develop and deploy monitoring solutions to keep our systems running smoothly while also developing new automated solutions to support current/future processes
Identify and implement improvements to processes and procedures while also building documentation
Maintain and configure infrastructure tools to monitor and manage the environment health and provide recommendations for improvement, including system tuning and hardware integration
Provide business- and after-hours support
Troubleshoot system malfunctions or other unsatisfactory occurrences and provide analysis/recommendations for resolution and prevention
Provide input into system design and capacity planning
Provide documentation and training to Tier 2 store support teams as needed
Participate in external vendor management issues
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
3 years of experience administering Linux and Windows servers in a production environment
3 years of experience with MS Active Directory for system configuration and security policy enforcement
Experience with VMware
Experience with system hardware architecture and implementation
Strong interdisciplinary problem-solving skills demonstrated by frequent and successful application of technical standards, theories, concepts and techniques
Strong understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, TCP/IP protocols and application
Experience providing remote support and troubleshooting
An ability to identify the root causes of issues by analyzing patterns and trends
Experience with managing systems that use SAN storage systems
Well-developed analytical skills and the ability to provide clarity to complex issues and synthesize large amounts of information
Training in TCP/IP, Microsoft server, Clustering, Linux and general networking in relation to Telecom and SIP protocols
A desire to deliver to a high standard in a suitable timeframe
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Optum, WestMed, Server Administrator, Charlotte, NC, North Carolina
Unitedhealth Group Inc.