Server Administrator II - Global Studio

At Gensler, we design for people. We leverage our global perspective and local presence to innovate at every scale. We're not just designers. We're tinkerers, craftspeople, visionaries, innovators, and thought leaders. Fueled by passion and entrepreneurial spirit, our people bring new ideas to solve the world's most challenging problems, like designing a more resilient, inclusive, and equitable future for our communities and cities.

Our people-centered, "People First" culture and "One Firm-Firm" motto promotes integrated teams that unite to shape the future of cities. Gensler's vision is to "Create a Better World through the Power of Design," and we do that by our deep commitment to our clients and by fostering a collaborative, diverse, and inclusive environment that enables our people to create impactful solutions together.

Your Role

Collaborating with server and cloud operations leads, the Server Administrator II will be on the forefront of designing and utilizing AWS and Azure cloud hosting solutions for the daily operational administration, management and support of Gensler's public cloud applications and Software as a Service platforms.

this position is onsite 5 days a week in either our Los Angeles or Oakland, CA office

What You Will Do

• Architect, deploy, and manage resilient web applications and services on AWS and Microsoft Azure

• Keep servers and services up to date with security patches, certificate updates and hotfixes

• Triage alerts and system anomalies to recommend and collaborate over changes to improve the application infrastructure

• Suggest improvements based on technology progression, best practices and changing requirements.

• Deploy and maintain virtual and various hardware platforms, implemented through infrastructure-as-code

• Support Backup and Disaster Recovery/Replication platforms across on-premises and cloud, performing routine resilience drills

• Author and implement intermediate to advanced PowerShell scripts

• Manage and resolve user IT issues in a Tier 1 & 2 capacity

• Participate in an on-call rotation to respond to and resolve unplanned service outages

• Collaborate with development teams to deploy infrastructure and tools to support client requirements effectively and reliably

• Work with Client Success team members to troubleshoot external client issues

• Collaborate with staff, industry partners, clients and vendors regarding complex issues and facilitate diagnostics, troubleshooting and resolution

• Create and maintain documentation of systems and environments

• Leverage a change control system, authoring change requests prior to production implementation

• Partner with Gensler's Security Operations team to complete client security questionnaires, contribute to the Firm's security goals and provide supporting documentation for audit

• Additional tasks as required

Your Qualifications

• An employee-owned company, Gensler is social, collaborative and entrepreneurial - authority comes from the team, not a given individual. Our top candidate will have strong social and communication skills, a collaborative attitude and demonstrate strong technical acumen.

• Associates degree in information systems or comparable technical degree, or 5+ years of industry experience is required.

• Outstanding customer service skills for internal and external clients is required

• Demonstrably strong written & verbal communication skills in the English language is required.

• At least one IT certification or equivalent foundational knowledge is preferred

• Demonstrable understanding of computing technologies such as LAN, WLAN, DMZ, inter-network firewalling, DNS, DHCP and Active Directory is required

• Candidate can write scripts or compiled programs using any two languages such as Python, BASH/Shell, Java, Perl, Go, as well as Powershell

• Thorough understanding of virtualization technologies, Windows and MacOS operating systems, general server, network, and security practices and principles

• Thorough understanding and ability to troubleshoot and resolve issues with both Windows and Apple Mac platforms, including Windows 10 & 11, MacOS 11.0 Big Sur & 12.0 Monterey

• Demonstrable understanding of public cloud hosting

• Strong Documentation, systems, and code analysis skills

• Security-conscious thinking and practice with ability to give examples

• Self-starter mentality, strong work ethic, ability to multitask and adapt to rapidly changing technologies.

If the position is located in Los Angeles, CA; the base salary will be estimated between $82k-$92k plus bonuses and benefits and contingent upon relevant experience.

If the position is located in Oakland, CA; the base salary will be estimated between $95k-$105k plus bonuses and benefits and contingent upon relevant experience.

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Week," our offices reflect our people's diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.

As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

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