Location: Data Center
Requisition #: 34298
Performs computer system administration duties in a distributed enterprise network, including file and print servers, application servers, email servers, and database servers. Works with users, vendors, and consultants to resolve problems with distributed applications, servers, and network services. Acts as project resource for implementation of new technology delivery systems.
Five years of experience in a technical support position in a microcomputer environment
Two years of experience supporting a large, distributed Windows Server environment
Two years of experience in server virtualization utilizing VMware, including multi-site deployments
Two years of experience in installing/configuring/managing enterprise anti-malware and data protection products and using PowerShell for configuration management and task automation
Two years of experience in load balancers, SQL deployment, Windows Internet Information Services and Windows Clustering (Windows 2008 and above), and large Microsoft Exchange environments, including creating and configuring group policy objects and monitoring and troubleshooting Active Directory replication in a distributed enterprise
Experience in an ITIL services framework
Experience in the use of Windows and Microsoft Office products and installing Microsoft applications in a network environment
Experience in installing and configuring automated monitoring tools
Microsoft Certified IT Professional (MCITP), Microsoft Certified Solutions Expert (MCSE), or VMware Certified Professional (VCP)
One year of experience in healthcare data processing
KNOWLEDGE SKILLS & ABILITIES*
Understands technical environments in order to create and document processes and procedures
Well-developed organizational, written communication, and analytical skills
Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative/executive staff and patient care systems users
Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
Expertise with foundational networking principles, including DNS, DHCP, and Active Directory in a distributed enterprise
Available 24/7 for issues and problem escalations
Administers configurations of critical network systems, including vCenter, Active Directory, Microsoft Exchange, IBM Endpoint Manager, F5 load balancers, and EMC Avamar.
Provides user support services as a second level, accepting trouble reports and dispatching trouble tickets to appropriate system administrators and vendors.
Designs network operating system, including configuration of servers, workstations, virtual hosts, terminal servers, access servers, firewalls, and third-party applications.
Develops and maintains processes and procedures for critical operational activities.
Provides third-level support to technical support team.
Performs technical analysis of network operating systems using diagnostic tools to enable growth capacity planning.
Researches and makes recommendations for new products based on current and projected goals.
Verifies network is run in accordance with guidelines set by upper management.
Oversees implementation of data center hardware and software to ensure the organization's best interests.
Develops standards and documentation of all network operating systems.
Mentors other system administrators.
Responds to trouble tickets and systems alerts based on defined service level agreements.
Takes corrective action when appropriate.
Monitors and remediates scheduled system maintenance jobs.
Maintains current operating system/security patches and upgrades systems.
Provides user and desktop computer support in Active Directory.
Creates and maintains shared print queues.
Administers Microsoft Exchange environment.
Provisions virtual machines from templates.
Administers enterprise backups.
Follows DCLM processes and standards.
Follows industry reference architectures and best practices in designing, implementing, and supporting infrastructure operations systems/technologies.
Follows, performs, and completes required change request processes and documentation.
Participates in P1 leadership escalation management when requested.
Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.
Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.
Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
No potential for exposure to blood and body fluids
Children's Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children's is dedicated to making kids better today and healthier tomorrow.
With 3 hospitals, 27 neighborhood locations and a total of 638 beds, Children's is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children's offers access to more than 70 pediatric specialties and programs and is ranked among the top children's hospitals in the country by U.S. News & World Report.
Children's has been ranked on Fortune magazine's list of "100 Best Companies to Work For" for fourteen consecutive years and named one of the "100 Best Companies" by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.
Have questions about the recruitment process? Check out What to Expect.
Address: 2640 Satellite Boulevard, Duluth, GA 30096
Function: Information Technology
Nearest Major Market: Atlanta
Job Segment: Administrative Assistant, Pediatric, Information Systems, Patient Care, System Administrator, Administrative, Healthcare, Technology
Children's Healthcare Of Atlanta