Senior Workplace Experience Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Senior Workplace Experience Ambassador will play a pivotal role in overseeing and optimizing workplace experiences in the Dallas hub.

We are seeking a dynamic and personable individual who can be instrumental in shaping the future environment at this site, fostering a vibrant company culture, prioritizing the safety and security of our employees and guests, maintaining our commitment to sustainability, overseeing office infrastructure, and ensuring seamless day-to-day office operations.

Target Pay Rate

• 26/hr

Responsibilities:

• Act as the lead onsite point of contact for client employee inquiries, issue resolution, troubleshooting, and feedback regarding workplace services, with a focus on enhancing the well-being of client employees and guests

• Supervise day to day operations/duties of the Work Place Experience Ambassadors on team.

• Maintain client's workplace of the future environment, while cultivating a culture that aligns with client's company values and brand.

• Point of contact for Innovation Hub and Customer Briefing center scheduling and event coordination.

• Collaborate with the SMEs to maintain a consistently welcoming and functional Innovation Hub and Customer Briefing Center, ensuring it is always prepared to host customer visits.

• Uphold the safety and security procedures.

• Prioritize for employees and guests experience and services.

• Coordinate site resources, activities, events, and communications.

• Maintain and coordinate the site calendar of events.

• Identify opportunities to enhance the workplace experience and create initiatives to streamline processes for client employees.

• Support data collection, analysis, and reporting to align with the client's objectives.

• Liaise with local leaders, vendors, and facility management to ensure seamless office operations.

• In collaboration with facility management, confirm compliance with global and regional sustainability objectives.

• Collaborate with facility management and IT to monitor and maintain facility operation systems such as AV, HVAC, Security cameras, badge system, reservation system and digital signage.

Qualifications:

• Minimum of 5 years of relevant experience in workplace experience, facility management, or a similar role.

• Proven track record of successfully managing office operations and delivering exceptional workplace experiences.

• Strong leadership skills with the ability to supervise and mentor a team. Excellent interpersonal and communication skills to effectively engage with employees, clients, and vendors.

• Ability to prioritize and manage multiple tasks in a fast-paced environment. In-depth knowledge of workplace safety and security procedures.

• Demonstrated experience in fostering a positive company culture and aligning workplace environments with company values.

• Proficiency in coordinating and scheduling events, including experience with customer briefing centers or innovation hubs.

• Strong problem-solving and decision-making abilities to address day-to-day operational issues and streamline processes.

• Ability to analyze data, generate reports, and make data-driven recommendations.

• Experience in collaborating with facility management, IT, and vendors to ensure seamless office operations.

Location:

On-site

• Carrollton, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.