Senior Wellness Coordinator - Remote PA, RI, CT, And MA

Unitedhealth Group Inc. Philadelphia , PA 19107

Posted 2 months ago

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You'll enjoy the flexibility to telecommute* from within the states of PA, RI, CT, and MA, as you take on some tough challenges.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/.

Primary Functions - Wellness Coordinators work in an inbound provider call queue.

  • Data collection from providers; input into multiple documentation systems

  • Coordinate information to clinical team partners

  • Provide behavioral health benefit education.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED and 2 years of Managed Care or Call Center experience or Bachelor's Degree (or higher) in social work, psychology or related field
  • 2 years of Microsoft Office experience (including Word, Excel, PowerPoint and Outlook)

Preferred Qualifications:

  • Medical/Behavioral setting experience (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice)

  • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients

  • Working knowledge of community based resources and services

  • Experience handling sensitive issues with members and providers in a confidential manner

  • Excellent customer service skills

  • Excellent interpersonal and problem-solving skills

  • Strong spelling and highly legible handwriting; type 30-40 wpm accurately

  • Attention to detail, as observed in day to day work

  • Creative problem solving skills with the ability to use community and network resources to meet members' needs.

  • Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn

  • Strong team player and team building skills

  • Demonstrates initiative in achieving individual, team, and organizational goals and objectives

  • Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

  • Transitioned our new hire training classes to be conducted virtually

  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19

  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time

  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices

  • Fully cover the COVID-19 healthcare costs for our employees

  • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: remote, work from home, work at home, WAH, WFH, telecommute, hiring immediately, senior wellness coordinator, wellness, wellness coordinator, MA, Massachusetts, CT, Connecticut, RI, Rhode Island, PA, Pennsylvania

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Senior Wellness Coordinator - Remote PA, RI, CT, And MA

Unitedhealth Group Inc.