Great benefits. Competitive pay. We know these are some of the things people look for in a job.
But if you're the kind of person who also cares about making an impact and serving our nation's wounded warriors and their families, then you're exactly the kind of person we're looking for.
Change the life of someone who served their country, and join an organization that not only supports you, but empowers you to make that change a reality.
When you join the Wounded Warrior Project family, you're committing to making a difference. We make a commitment to you too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.
A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.
The Wounded Warrior Project (WWP) Web Content Management Administrator Senior Specialist coordinates the design, development, and content of the WWP website, and ensures the website is continuously fully functioning to provide the best user experience. This role is critical to ensuring the web properties support organizational goals of registering and engaging warriors and family members and driving revenue through digital channels.
DUTIES & RESPONSIBILITIES
Manage and maintain all digital properties to ensure functionality and content is up-to-date, relevant, high performing, and consistent with the WWP look, voice, and overall brand. (Digital properties include main site, Cool Careers, Carry Forward and Community Fundraising platforms, Newsroom, and other warrior interfacing websites).
Oversee technical aspects of end-to-end web maintenance and enhancements including user interface enhancements, creating new templates/layouts, adding new pages, updating content on all digital properties, and website application and database oversight.
Collaborate with data analysts and configure web properties with data integrations that ensure data is properly tagged, received, transformed, stored, and made accessible in analytics platforms.
Strategize, test, and implement technical enhancements to improve usability, design, and content.
Collaborate with program/services teams to ensure digital properties facilitate high-quality user experiences for warriors and family members throughout their journey.
Work with IT department to maintain website standards and to recommend new development, technology, and design relating to cross-developmental and design projects.
Manage and track vendor relationships on search engine optimization (SEO) efforts to ensure digital properties and its content perform according to strategy, including WWP main site, donation forms, fundraising platforms, and Newsroom.
Manage relationships with vendors to facilitate upgrades and major technical enhancements to digital properties.
Maintain web properties to comply with Americans with Disabilities Act (ADA) standards.
Effectively communicate the WWP mission, vision, and values, and the importance of WWP programs in public forums, events, and public awareness campaigns.
Participate in process improvement activities and on project teams as appropriate.
Other related duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES
Web development - proficient in web programming languages in order to update or create web pages and implement new site features.
Proven experience with content management systems.
Proven experience with website applications and databases.
Proven experience with web hosting services and website infrastructure.
Proven experience with Google Analytics and Google Tag Manager.
Proven experience with website upgrades and replatforming/redesigning.
Exceptional interpersonal skills. Demonstrated ability to develop and maintain professional relationships and interact effectively with diverse individuals to build effective working relationships. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
Strong written and verbal communication skills.
Demonstrated ability to establish credibility, be decisive, influence others, and influence change.
Strong presentation skills. Confident communicator with demonstrated ability to present information effectively.
Strong organizational and time management skills. Effectively complete assignments and meet deadlines.
Strong project management skills. Demonstrated ability to manage multiple projects effectively and efficiently.
Demonstrated understanding of budget management.
Unequivocal commitment to the highest standards of personal and business ethics and conduct.
Mission-driven, guided by core values, and a pleasure to work with.
Six years of working with Content Management Systems (Umbraco, Drupal, WordPress, Sitecore, Salesforce).
Six years of experience using Google Analytics, Google Tag Manager and other industry related platforms.
Two years of experience with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design.
Three years of staff management experience including managing virtual, remote, widely-dispersed staff.
Three years of experience working in a creative agency.
Two years of experience with tech stack evaluations, website replatform and redesign.
Two years of experience with industry platforms Digioh and DonorDrive.
Two years of project management experience.
CERTIFICATIONS & LICENSURE
Google Analytics Certified
Google Tag Manager Fundamentals
WORK ENVIRONMENT/PHYSICAL DEMANDS
General office environment; temperature controlled.
Up to 10% travel.
Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."
Wounded Warrior Project