As a leader in thermal technology, we design, develop, and manufacture heating, cooling, and ventilating devices for diverse global markets. With our employees, we pioneer and shape markets for comfort devices while seeking new ways to drive value for our customers. We employ approximately 13,000 people at twelve locations in North America, Europe and Asia.
The person in this position will be responsible for analyzing field returns, managing warranty debits, and monitoring OEM warranty data. This position requires strong analytical skills, as well as strong customer communication and negotiation skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain customer contacts and correspondence.
Provide field support at Customer locations and/or Dealerships as required
Perform technical analysis of field returns through testing and teardown analysis.
Create specialized reports, i.e. inspection reports, Corrective Action Reports, 8Ds.
Participate in pre-program activities to identify and mitigate potential risks.
Engage customers and suppliers in cost negotiations and discussions.
Manage warranty data in both external and internal systems.
Calculate warranty cost forecasts for accruals and other cost related projects.
Perform complex data analysis to identify trends, issues, and inconsistencies.
Participate in the creation and/or improvement of dealer service manuals and repair procedures.
Create and maintain test and analysis procedures.
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree preferred, or equivalent experience and training.
5+ Years in high volume manufacturing in quality or warranty role, or equivalent experience.
Must have a working knowledge of customer warranty requirements and systems, (i.e. Ford, GM, FCA, Nissan, etc.)
Strong knowledge of AIAG core tools is essential.
Must possess knowledge of manufacturing processes.
Gentherm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability or protected veteran status.
Job Req ID: 5341
Nearest Major Market: Detroit