The Senior Voice/Video Engineer Lead performs high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers.
The Senior Voice/Video Engineer Lead:
Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages.
Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
Continually monitors and tunes multiple systems to achieve optimum performance levels.
Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities.
Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations.
Plans and implements the modernization of servers. Develops, implements and promotes standard operating procedures and schedules.
Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
Develops and implements new standards, policies and procedures. Incumbent in this job works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented.
Education and Experience:
Experience in design, engineering, implementing and supporting Voice/Video in a mixed PBX/VoIP environment.
Experience in configuring and Avaya PBX and VoIP and Tandberg video conference systems for medium to large enterprise with nation-wide remote offices.
Previous Supervisor experience of projects or project teams.
Proficient in analytical project planning, negotiating, interpersonal and communication skills, both verbal and written.