YOUR LIFE'S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you're passionate about.
What's Important to You Is Important to Us
We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.
Don't take our word for it.
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To lead a large and distributed branch and ATM network across the globe. To develop, oversee and execute operational strategies and develop a program for member service excellence in the branch environment. Leads innovation initiatives with other channels to transform branch service delivery and integration efforts. Acts as a change advocate in delivering new service capabilities and is a strong collaborator with other business units. Provides the leadership and management necessary to effectively support organizational growth, and ensures operating efficiencies supporting exceptional member service. Ability to travel to visit the branch network and review
future acquisition locations is required.
Leads and directs all aspects of retail banking operational activities. Responsibilities include:
Implementation and sustainability of member satisfaction initiatives to improve customer experience in alignment with strategic and operational objectives of the company.
Developing a long range branch plan to grow membership, serve members, grow deposits, and deliver solutions to complex member challenges. Identify and evaluate markets to optimize Navy Federal's branch and ATM presence.
Creates and executes a comprehensive Branch and ATM strategy to optimize member service points.
Motivates and leads a high performing team, providing leadership and management to the service organization, Vice Presidents and Regional Managers.
Leads efforts with other business units to deliver a consistent and seamless experience across all channels.
Develops and implements key operational strategies to improve service quality, overall member experience, financial results, and new member acquisition.
Provides leadership and development of the branch operations team through teaching, training, employee engagement, succession planning, and mentorship programs.
Develops and measures the effectiveness of all operational processes. Provides timely, accurate, and complete reports on the operating environment.
Establishes strategic goals in alignment with organizational priorities: implements short and long-range organizational goals, objectives, policies and operating procedures; monitors and evaluates program effectiveness; effects changes required for improvement.
Actively participates with the management council team, and supports other department's initiatives. Thrives working in a cross functional environment.
Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish goals and objectives; recruiting, hiring, training, supervising, and evaluating branch staff.
Participates in and directs working teams related to mergers, acquisitions, and novations.
Maintains a positive and caring atmosphere for members and employees consistent with Navy Federal's mission and philosophy.
Ensures compliance and operational risk controls are in accordance with Navy Federal and regulatory standards and policies; optimizes relations with regulators by addressing issues.
Perform other duties as assigned.
Significant experience in senior leadership for large distributed financial operations
Bachelor's degree in a business-related major
Demonstrated ability to generate and execute strategies across an organization and geographical locations across the globe
Ability to develop, foster, and maintain effective working relationships with diverse groups of people within the organization as well as with external customers and vendors
Highly skilled executing large, multi-functional and cross-organizational assignments
Strong research, analysis, and problem solving skills
Experience with financial and member service operations to include a deep understanding of effective member service philosophies
Strong, developed leadership abilities, including senior leadership experience in military service
Exceptional interpersonal skills, including oral and written communication, presentation and facilitation skills
Location: 820 Follin Lane, Vienna, VA 22180
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Navy Federal Credit Union