Senior Vice President, Operations - Collections

Job Title: Senior Vice President of Operations - Collections (Remote)

Reports To: CEO

FSLA Status: Full Time, Exempt

Salary: $163,000 - $228, 0000 per annum

• Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.

Overview:

The Senior VP of Operations-Collections will oversee all aspects of the collections process, including strategy development, implementation, and performance management, and will play a critical role in optimizing collections operations to ensure maximum efficiency, effectiveness, and compliance with regulatory requirements.

Key Responsibilities:

• Develop and execute strategic initiatives to optimize collections operations, enhance performance, and achieve departmental goals

• Process Optimization: Continuously evaluate and improve collections processes to maximize efficiency, reduce costs, and enhance the overall customer experience.

• Establish performance metrics and KPIs to monitor collections performance and drive continuous improvement. Analyze data to identify trends, develop insights, and make data-driven decisions.

• Ensure collections activities comply with all relevant regulatory requirements, industry standards, and internal policies. Implement controls to mitigate risks and maintain a strong culture of compliance.

• Provide strong leadership and guidance to the collections team, fostering a culture of accountability, collaboration, and excellence. Mentor and develop team members to support their professional growth and development.

• Collaborate closely with cross-functional teams, including risk management, legal, finance, and customer service, to drive alignment and achieve shared objectives.

• Stay abreast of industry trends, emerging technologies, and best practices in collections operations. Identify opportunities to leverage technology and innovation to enhance collections processes and improve outcomes.

Qualifications:

• Bachelor's degree in business administration, finance, or a related field. MBA or advanced degree preferred.

• Minimum of 10 years of experience in collections operations, with at least 5 years in a leadership role.

• Strong understanding of collections best practices, regulatory requirements, and industry trends.

• Proven track record of driving results and achieving operational excellence in a collections environment.

• Exceptional leadership and communication skills, with the ability to inspire and motivate teams.

• Strategic thinker with strong analytical abilities and a data-driven approach to decision-making.

• Demonstrate the ability to collaborate effectively with cross-functional teams and stakeholders.

• Experience implementing collections technologies and driving process improvements.

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

Benefits: As an eligible employee, you will receive a competitive salary and optional benefits including medical, dental and vision insurance, short and long-term disability coverage, life insurance, retirement plans, paid time off and paid holidays.

Coronis Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.