Senior Vice President, Customer Data & Marketing Technology

Job Description:

As the Senior Vice President of the Customer Data & Marketing Technology organization, you will combine software engineering and leadership expertise with a passion for mentoring and developing managers and associates. In this role, you will partner with both the Analytics and Marketing senior leadership teams on business priorities and technology strategies for our retail customers. This includes but is not limited to marketing activation, communications, customer data platforms & analytics platforms & tooling. In addition, you will also be responsible for continuing to enable Fidelity to scale and integrate AI into a cross-section of customer and associate facing tools, capabilities, and experiences. This role will also continue to create and scale cloud first patterns for data integration, data movement, software delivery and dev-ops. You will also lead the engineering direction and strategy for several core platforms across Wealth, such as the marketing activation, communications, customer data platforms & analytics platforms & tooling. You are deeply committed to delivering value to our customers, clients, and associates.

You actively bring innovative ideas, approaches, and insights to improve the work and develop new skills and capabilities in your area, enabling associate growth while adding greater value. You are committed to developing your own expertise and knowledge to bring the latest thinking to your role and empower others with that knowledge.

You will lead a 250-person global organization of leaders, engineers, and analysts. The organization will focus on the engineering and analyst skills and resources for the Customer Insights and Marketing organizations. You will work in partnership with Product Areas and Teams across all BU domains and the technology community. By demonstrating and promoting Fidelity and agile leadership behaviors, you sustain and evolve our innovative agile culture.

You will have expertise in modern data, marketing, and customer activation platforms, tools and have a deep understanding of how to apply technology solutions, including AI to create modern digital first customer journeys. Your experience in developing analytics products and solutions will be critical in enabling our transformation to an insights driven organization.

The Expertise You Have

• B.S. in Computer Science preferred.

• Proven history in mentoring and guiding software engineers, and influencing and partnering with architects, engineers, and product teams to deliver scalable robust application solutions.

• Hands on Software experience preferred (OCP, MSCD, Azure, AWS, PCP, Jenkins, CISSP, CISA, etc.)

• Deep understanding of Fidelity Wealth, Workplace Investing, and Save and Spend business domains, products, and solutions.

• Empowering leaders to help develop and motivate them to continue our strong history of delivery.

• Senior level experience leading, coaching, mentoring, and developing people and teams.

• Experience identifying and acquiring strategic talent needs, and strategic resource planning and talent allocation across large organizations.

• Product management & Agile leadership experience

The Skills You Bring

• Knowledge of software engineering practices for the full software development process, including coding standards, code reviews, source control management, build processes, testing, and operations.

• An inspirational leader skilled at developing others while modeling continuous learning, mentoring, and coaching.

• You demonstrate effective communication, interpersonal and relationship building skills with which you influence decisions and engage across Fidelity and at all levels of the organization.

• You proactively develop and share your knowledge, expertise and perspectives and build the same expectation with your team members and business partners.

• You are data-focused approach to decision making.

• You have expertise in multiple programming languages.

• You have experience in defining and detailing coding standards.

• You have DevOps, Cloud-based platform development and cloud migration experience.

The Value You Deliver

• Supporting, mentoring, developing, and enabling technology Product and Chapter Leaders to deliver increased value to our customers and associates.

• Partnering with leaders across the organization to:

• Influence strategic decisions and priorities related to your domain of expertise and remove strategic impediments to delivering value.

• Measure performance through established objectives and metrics that deliver agreed upon business, technology, and talent outcomes.

• Support leaders to ensure optimization of chapter member talent while defining and building learning opportunities connected to the strategic direction of the domains and product areas.

• Work with agile product area leaders, chapter area leaders, agile team leads, and architects to develop platform designs and solution roadmaps.

• Ensure the solutions meet high-reaching standards for quality, performance, and scale.

• Looking for ways to reduce cycle time, increase velocity and increase release frequency for teams in the Agile model.

• Defining and communicating software engineering and coding standards

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.