Senior Vendor Manager

Claims Vendor Manager

This role is within the Non-legal team of Claims Vendor Management. The position is responsible for vendor management activities related to Workers Compensation claims in North America. The Claims Vendor Manager position will also operate across other lines of business providing full lifecycle vendor management support. In partnership with business stakeholders and key internal support partners, the objective is to maximize the performance of vendor relationships through the establishment of rigorous metrics and service standards, and to drive cost savings across all spend areas.

Key responsibilities include:

• Support the business discipline in management of all vendor relationships

• Own the development and execution of the category vendor management plan

• Maintain an in-depth understanding of market and vendor capabilities to identify new opportunities including technology solutions that improve the discipline's capabilities

• Lead vendor sourcing and contracting initiatives for the business disciplines including competitive bidding, contract extensions / renewals, enhanced scope of service and vendor termination

• Work with the business discipline to manage compliance with all Vendor Management Program requirements

• Ensure appropriate vendor performance measures are in place and actively applied throughout the lifecycle of the vendor relationship

• Partner with the business discipline to establish management reporting metrics and scorecards to track category performance and identify areas for improvement

• Support identification, registration, prioritization and resolution of vendor risk and incident items