Senior UX Researcher

About the Role:

We are seeking a talented Senior UX Researcher to join our team here at Tubi. In this role, you will partner with product managers, designers, and engineers to research various aspects of our product and customer journey. You'll use a variety of research methods to identify opportunities, uncover insights, and understand the needs of our customers. You'll work directly with stakeholders to analyze feedback, summarize findings, and make actionable recommendations.

This role will support tactical efforts as well as long-term strategic initiatives. A successful researcher will have the ability to coordinate and execute a variety of research activities with little guidance. As such, you'll get exposure to projects from early conceptualization and discovery through to live-product testing. This opportunity offers hands-on experience conducting research within a fast-paced and growing team.

Responsibilities:

• Partner with product managers, designers, and other stakeholders to identify and prioritize research questions that will have the most impact on our customers

• Conduct tests, research, and experiments to capture and understand the motivations, goals, and pain points of Tubi customers

• Lead end-to-end research projects that help teams understand Tubi's customers and uncover actionable insights

• Build empathy for our users across the team, department, and wider organization

• Experience utilizing, managing and/or maintaining work through a beta program or internal testing panel

• Documentation and intake of questions, concerns, and requests related to participant recruitment

• Help others at Tubi to conduct their own research and make user-centric decisions

• Be a research thought leader and advocate for our customers

• See customer problems as opportunities and obsess over finding the best solution

• Review product analytics data, customer service contacts, and social media feedback to monitor current product usage patterns and identify future areas of enhancement

• Be responsible for all customer touchpoints and interactions within your team's scope across all television platforms, web, tablet, and mobile devices

• Present work to various stakeholders by explaining your process, approach, findings, and recommendations

• Exhibit excellent interpersonal, negotiation, and collaboration skills

• Collaborate and iterate with Product Management, Engineering, and Marketing to design and deliver elegant but practical solutions that delight customers

• Ability to work independently and take initiative to solve problems in an ambiguous, fast-moving environment

• Proficiency in wireframing and prototyping is a plus

Your Background:

• Bachelor's Degree in Psychology, Anthropology, Cognitive Science, HCI, Computer Science, or relevant social science fields

• 4-6+ years of working experience as a UX Researcher or relative role on a consumer-facing product

• Strong understanding of the principles of product design, visual design, information architecture, and interaction design

• Combination of statistical, sampling, ethnographic, survey-related work using a combination of tools and methods including in-person interviews, survey tools, onsite visits, user testing

• Ability to translate findings into actionable recommendations for product/design teams through collaboration with those teams

• Understand multi-device context and usage across mobile, desktop, and large-screen TV

• Organizational skills to document and maintain an archive of research findings others can use

• Excellent communication skills with a proven track record of successful partnerships with product managers, designers, analytics, engineers, and other business partners

• Extensive experience conducting user testing and research - this includes both moderated and unmoderated studies as well as remote research

• Proficiency and familiarity with common testing platforms (User Testing, UserZoom, User Interviews, Alida, Reduct, etc.)

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