Senior UX Researcher

Sumo Logic Redwood City , CA 94063

Posted 7 months ago

Senior UX Researcher

Want to empower digital business through real-time analytics delivered as a service? Passionate about putting the power of machine data analytics in the hands of everyone by unifying all data types, enabling universal access and leveraging cloud economics all from a single, unified platform delivered and consumed as a service? Come talk with us!

We're looking for a slightly nerdy Senior UX Researcher who is interested in both spreadsheets of data and understanding real humans. The extroverted half of you performs contextual inquiry interviews with technical customers and quickly understands new concepts. The introvert in you synthesizes the information into a report, explains it with relevant metaphors and whiteboards it beautifully. We want to hear your thoughts about our users, how they think about Sumo Logic, and how we can simplify their complex tasks.

The UX Team at Sumo Logic creates consumer-level user experience for complex data visualizations and information design of enterprise-level capabilities. That sounds complicated, and it is. But our team is close-knit, and we swarm frequently on all of the design problems we're facing, as well as how to test these designs. If you'd like to read more about the team and our processes, here's our blog.

As a Senior UX Researcher, you're passionate about deeply understanding our users, solving complex problems, and creating smart, polished products.

What you'll be working on and with:

  • Own the research vision for a specific product development team

  • Build processes as the UX research team continues to grow

  • Work cross-functionally with product designers, engineers, and product managers to identify research topics and define studies to address user behavior and attitudes

  • Conduct research using a wide variety of qualitative and quantitative methods, and analyze through the lens of UX, HCI, and social science

  • Synthesize insights and translate insights into actionable recommendations

  • Collect feedback and champion iterative refinements of the product until the usability and experience reach desired expectations

  • Communicate and present research findings cross-functionally to inform business decisions and build greater empathy for our customers

Within 3 Months You Will:

  • Become familiar with the Sumo Logic product, customers, and a specific area of the product

  • Plan and execute research studies with a cross-functional scrum team

  • Influence product development decision-making, based on your research insights

Within 6 Months You Will

  • Take ownership of the research vision for your cross-functional scrum team

  • Implement processes to mature UX research at Sumo Logic

  • Mentor interns and UX researchers

Your experience and skills include:

  • BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science or other related fields or equivalent practical experience.

  • Minimum 5+ years experience in applied product research or equivalent education

  • Strong strategic, analytical, and creative skills with a history of tackling and solving complex design research opportunities

  • Ability to plan and conduct research in close collaboration with people in a variety of roles, including design, engineering, and product management.

  • Highly skilled in a range of user-centered design methodologies, with tangible deliverables

  • Excellent communication, presentation, and interpersonal skills

  • Knowledge of quantitative, behavioral analysis, and statistical concepts.

  • Be highly adaptable in an ever-changing startup environment

  • A portfolio that highlights your strengths and demonstrates the influence of UXR insights on product strategies.

These additional skills would be highly desirable:

  • Master's degree or PhD in a related field

  • Working understanding of research with business customers (B2B research experience)

  • Experience with leading design workshops

  • Experience with data analysis and data visualization

Still interested? We'd love to hear from you! Apply now and learn more about our purpose!

About Us:

  • What we do:

We are a cloud-native SaaS machine data analytics platform, solving complex monitoring problems for DevOps, SecOps and ITOps teams. Customers love our product because it allows them to easily monitor and optimize their mission critical, large scale applications.

  • Massive Scale:

Our microservices architecture in AWS ingests hundreds of terabytes daily across many geographic regions. Millions of queries a day analyze hundreds of petabytes of data.

  • Mission:

Democratize machine data analytics through the Sumo Logic platform, bringing real-time data insights securely through the cloud.

  • Funding and Growth:

We have raised $345 million in funding to date, with the most recent round being May 2019. Investors include Battery Ventures, Greylock Partners, Sutter Hill Ventures, Accel Partners, Sequoia Capital, Sapphire Ventures and DFJ Growth. Our recurring revenue and customer base are growing steadily. We serve over 2,000 customers across the globe including AirBnB, Alaska Airlines, Anheuser Busch, Hootsuite, Hearst, Hudl, Major League Baseball, Marriott, Medidata, Sauce Labs, Samsung SmartThings, SPS Commerce, Twitter, Telstra, Toyota, Zuora and more.

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Senior UX Researcher

Sumo Logic