Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Senior UX Researcher

Expired Job

Sofi San Francisco , CA 94102

Posted 3 months ago

Description ABOUT THE ROLE Our fast-growing product design team is seeking an exceptional Senior UX Researcher to help us supercharge our business and your career at SoFis Presidio headquarters in San Francisco, CA.
As a member of our small, but growing User Research team, youll have a hand in shaping the role of User Research at SoFi and championing a customer-centric approach to our products, business and culture.
This position is ideal for someone who enjoys forward-looking, intrapreneurial roles, but who is also seeking the stability of a seasoned management team.
Partnering closely with designers, product managers and product marketers, our UX Research team conducts exploratory, formative and evaluative research studies that enable stakeholders to make more informed, confident decisions.
In this role, youll be expected to plan, lead, and socialize high profile research projects.
You can take the lead but are also collaborative.
You are self-motivated, detail-oriented, and able to work efficiently and effectively with cross-functional teams.
You can perform and improvise under tight timelines and changing environments.
You are an advocate for our customers and are excited to work with teams to connect them to our customers needs and take action on insights.
At SoFi, youll become part of a new kind of finance company based around speed, transparency, and alignment with our members interests.
Our goal is to be at the center of our members financial lives.
We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance.
We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account.
As the company has grown, weve been able to help more people with these tools.
SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent.

Responsibilities: Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes Manage projects end to end: develop guides and screeners, moderate, analyze, synthesize and deliver results Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys Communicate results and illustrate suggestions in compelling and creative ways; tailor research findings to suit the audience, varying levels of detail and complexity as appropriate/required Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, etc.) Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization Qualification: Our ideal candidate will have experience in consumer facing tech and an orientation towards cross-functional collaboration.
You are an an excellent communicator, excited to work closely with stakeholders, comfortable in a flat, fast moving collaborative organization and highly motivated by SoFis mission to help people accomplish their goals, reach financial wellness, and navigate their financial journey!
5+ years experience in applied product research Ability to manage and prioritize multiple projects Command of a broad set of qualitative and user-centered design methods Basic understanding of quantitative, behavioral analysis and statistical concepts Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing Experience creating research deliverables (frameworks, videos, toplines, etc.)

Bonus:
domain expertise in personal finances A degree in Design, HCI, Psychology, Cognitive Science, Anthropology, or a related field considered an advantage.
Benefits: Lunch, a fully stocked kitchen, and subsidized gym membership.
Competitive salary packages and bonuses.
A flexible vacation policy allows you to truly relax and reboot.
Comprehensive health, vision, dental, and life insurance as well as disability benefits.
100% of health, vision, and dental premiums paid by SoFI for employees and their dependents.
401(k) and education on retirement planning.
Tuition reimbursement on approved programs, up to $5,250 a year.
Monthly contribution to help you pay off your student loans.
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
UX Researcher

Allstate

Posted 1 week ago

VIEW JOBS 12/11/2018 12:00:00 AM 2019-03-11T00:00 To drive the badly needed change in the transportation system in the U.S., we're launching Drift, an innovative new car sharing business that is designed to help everyday Americans take advantage of the sharing economy and the growing discontent with personal car ownership. Our mission is to reduce the cost of car ownership for Americans by matching owners of underused vehicles with individuals who would like to loan them convenient, affordable vehicles. Job Description The Drift UX Researcher will help to build a compelling user experience that relies on trust between car owners and drivers. The team is working in a fast-paced start-up culture where we build and test ideas at small scale until we crack the solution, and then scale the business quickly. On the Design Team, our mission is to relentlessly understand car owner and drivers' needs to iteratively create a compelling and useful transportation experience. Job Responsibilities * Design and conduct studies across key product areas, utilizing methods such as ethnographic/field research, diary studies, surveys, user/usability testing (remote and in-person), and any other methods you find impactful * Review, analyze, and communicate qualitative data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users * Partner with our quantitative UX and analytics partners to provide qualitative context for their quantitative insights * Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, in order to help cultivate a highly informed, more effective, and more empathetic organization Job Qualifications Education and Experience * 4+ years of experience with Product organizations, conducting qualitative research studies, including usability/user testing, surveys, and user interviews * 1-2 years experience working in a start-up organization * Proficient in software usability principles, UX research best practices, and aware of current trends and advances in interface and functional design. * Bachelor's Degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field OR comparable UX research experience Functional Skills * Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization * Proven experience working with key company stakeholders, with the ability to educate teams about user research * Willingness to take initiative, run with projects, and speak up when support and guidance is needed * Meticulous eye for detail * Strong listening, analytical, and organizational skills * Excellent written and verbal communication and presentation skills * Enthusiasm for a team-oriented, collaborative, highly energetic, fun and fast-paced environment Drift - UX Researcher Allstate San Francisco CA

Senior UX Researcher

Expired Job

Sofi