Senior UX Researcher

Freshly New York , NY 10007

Posted 3 weeks ago

Freshly is a fast-growing, food-tech startup and the largest fresh-prepared-meal delivery service in the country. It's our mission to make eating healthy easy (for all kinds of people with all kinds of different needs) by delivering fresh, nutritious, fully cooked meals directly to customers.

We're passionate about changing the food industry by pioneering a new way to think about meal delivery, access to fresh and healthy food, and how we eat in general. If helping build a brand that will fundamentally transform an industry is exciting to you, read on!

UX research is the systematic investigation of users and their requirements, in order to add context and insight into the process of designing the user experience. UX research employs a variety of techniques, tools, and methodologies to reach conclusions, determine facts and uncover problems. With this information at hand, the Freshly Product and Design teams will be able to develop a deep understanding of our users and their respective workflows. This will then reveal valuable information which can be fed into the design and product processes along with creating a tight feedback loop to allow for the systematic evaluation of all delivered end user functionality.

Key questions that will drive day to day focus:

What are the top problems that are causing friction with the users process to having a satisfactory experience and receiving their meals?

What are other areas of opportunity for us to explore?

Responsibilities:

  • Running usability tests to see how users interact with the current system.

  • Developing user surveys to get information from potential users.

  • Undertaking heuristic and expert audits of systems.

  • Shadowing users to see how they interact with the systems and under what context.

  • Documenting Customer Journeys, Top Tasks, and other deliverables that will support the design and development of the system.

Outcomes:

  • The UX researcher will evaluate all the features contributing to the user experience, providing expertise, collaborating internally and occasionally leading projects.

  • The UX researcher will introduce new processes centered around user discovery and identify product and user requirements geared towards solving the most challenging aspects of the Freshly platform.

  • The UX researcher will bridge the gap between product, design, engineering and our users through the development of a thorough validation processes.

About You:

  • 7+ years within a UX research role.

  • MA/MS degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Cognitive Sciences, or a related field, or equivalent practical experience.

  • Experience integrating user research into product designs and design practices.

  • Bring experience conducting usability studies, moderating sessions, and communicating insights

  • Have a passion for thoughtful and creative design.

About Freshly

Freshly delivers chef-prepared, ready-to-eat healthy meals to customers' doorsteps through a weekly subscription model. The menu is designed using whole, natural ingredients - every meal is packed with high-quality proteins, heart-healthy fats, and nutrient-dense carbohydrates. Freshly meals NEVER contain gluten, refined sugars, or artificial additives. Freshly's team of chefs do all the cooking and meals arrive fresh (never frozen) and are ready to eat within 3 minutes. For more information, visit www.freshly.com.

Here's some recent chatter about us:

WSJ

  • Nestle Buys Stake in Freshly, Putting Healthy Food On The Menu

Fortune

  • Nestle Leads $77M Funding Round In Meal-Delivery Startup Freshly

Techcrunch

  • Nestl leads $77M Round For Healthy Meal Startup Freshly

We pride ourselves on our fast-paced and fun environment and above all value transparency, communication, and collaboration. We are always learning, growing, and taking risks if this sounds like an environment where you would thrive, we'd love to hear from you!


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior UX Researcher

Equinox Holdings, Inc.

Posted 3 weeks ago

VIEW JOBS 4/3/2019 12:00:00 AM 2019-07-02T00:00 Our Story We are a company with integrated luxury and lifestyle offerings centered on Movement, Nutrition and Regeneration. Equinox and its portfolio of affiliated brands are all recognized for inspiring and motivating members and employees to maximize life. Within our portfolio of brands, we have more than 200 locations within every major city across the United States in addition to London, Toronto, & Vancouver. Our Code We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don't settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what's new, what's now, what's next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren't just a company; we're a community vested in each other's success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others, then we are excited to discuss career opportunities with you. The Role As a Senior UX Researcher you will build and grow Equinox's UX research capabilities and help us understand every aspect of our user's behavior. You will translate that research into actionable insights for the creation and evolution of Equinox's digital products. This is a rapidly growing team and you will work closely with others to evaluate how they interact with our products while partnering with a team of Designers, Product Managers, and Software Engineers to understand the user story in order to produce ground breaking, impactful products. If you are intellectually curious, who will seek out the reasons behind behaviors, the wants, needs and priorities of our passionate member base, then this is the team for you! Responsibilities * Lead design research projects that reveal user behaviors, patterns, gaps, and motivations * Synthesize insights and share findings to inspire idea generation, see opportunities, and inform design decisions throughout the product development lifecycle * Collaborate with designers and product managers to identify what makes a user's experience more intuitive, accessible, motivating and inspiring * Be a leader with vision and educator to help team members utilize various research methods throughout all stages of their projects * Collaborate with cross-functional teams to understand and balance business goals with the user experience * Prioritize research opportunities in a dynamic, rapidly changing environment * Share out most relevant findings through reports and in-person presentations Desired Profile * You have a deep understanding of research methods, with experience in both qualitative and quantitative research * You have demonstrated the ability to plan and conduct research in close collaboration with people in a variety of roles, including design, engineering, and product management as well as multi-functional teams * You have keen experience gathering and analyzing data through a variety of techniques including in-person interviews, remote testing, field research, online experiments (A/B testing) etc. * You have mastered the ability to communicate clearly, concisely, and persuasively-verbally and in writing * You have the commitment to explore and define research opportunities throughout the company * You are knowledge of Adobe Omniture/Analytics This job description describes the general requirements for the position. It is not a complete list of responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the department. As a member of the team you will receive: * Competitive salary, benefits and industry leading commission opportunities for club employees * Complimentary Club membership * 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café' services and Shop items All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States. Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/. Equinox Holdings, Inc. New York NY

Senior UX Researcher

Freshly