Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.
Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers.
We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.
Unum is changing, and we're excited about what's next. Join us.
Unum is hiring for Sr. UX Designer that will work with a complex team to identify the customer needs and create an easy to use simple and accessible digital experience for our consumers. This team is a part of our Consumer Journey within Unum, which is designing, building and delivering this new, integrated digital experience; to achieve this we've introduced new thinking, technologies and processes to our organization that allow us to adapt quickly to change. To succeed you will have 5+ years of designing user experiences for interactive website applications, exceptional communication skills, and ability to work on an Agile team with experience with Axure RP, Adobe XD, Sketch, Google Analytics (Lookback), Airtable, and other related software. The successful candidate will need to have some serious Prototyping chops coupled with great visual and interaction design capabilities as well as good research skills, an ability to moderate in a non-biased way and analyze qualitative data.
Degree in a related field, such as Interactive Design, Architecture, Industrial Design, Graphic Design or Human Factors preferred or equivalent, relevant business experience
5 - 7+ years of UX experience designing user experiences and interaction design for rich interactive web sites and/or applications
A digital portfolio we can review online is required
Be passionate about resolving user pain points through great design.
Excellent communication and influencing skills - able to present and win approval for concepts from senior leadership.
Exceptional user interface and experience design skills and an understanding of user-centered design disciplines and principals, as well as an eye for subtle detail
Passion for results - bringing forward new methods or tools to help advance the user experience.
The ability to design across all types of communication channels, with a strong focus on native and mobile
Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better
Expert using Axure RP, and other related software and standard UX software such as Adobe XD, Sketch, Google Analytics (Lookback), Airtable,, OmniGraffle, InVision, UXPin, Balsamiq, Framer, and the like.
Ability to work as part of an Agile team and influence business partners, Product Owner, development team on the need for strong UX design
A solid understanding of modern web technologies and interaction patterns and experience in designing complex solutions for complete digital environments including mobile-first and responsive design.
Insurance background beneficial
Experience in participating on project teams and ability to communicate design processes, ideas, and solutions clearly and effectively to teams and clients.
Self-starter and detail-oriented, passionate about all things UX and other areas of design and innovation.
Principal Duties and Responsibilities
Help define and oversee the UX process across Unum, ensuring best practices are employed across different teams
Develop ideas and suggestions on improvements to the UX for our consumers
Works both as a team member on individual UX assignments for most of the time, but will help provide cross-team support, standardization, best practices, and interconnection.
Partners with business Product Owner, Marketing roles, Scrum team members, and subject matter experts to support the development of user interfaces that are implementable on the web.
Develops user interfaces that will bring an exceptional and consistent user experience across multiple digital platforms that are consistent and reinforcing of the corporate brand.
Translate concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive and excellent user experiences.
Facilitate the Product Owner's vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products.
Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
Take a user-centered design approach and rapidly test and iterate your designs.
Responsible for pattern and style libraries and keeps them updated and maintained.
Creates screen shot mockups and/or prototypes for usability testing and requirements gathering.
Ensures that the user experience is applied consistently by overseeing the use of brand guidelines, color, font, icons, and other artifacts, and ensures compliance with Accessibility Standards.
Provide feedback to Marketing on Brand standards, guidelines, and direction.
Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.