Senior, UX Designer

Servicenow Santa Clara , CA 95051

Posted 8 months ago

Performance Profile, Senior UX Designer, EO


We are looking for a Senior UX Designer with the passion to solve complex business problems through design thinking, and who never tires of continuous betterment of their work. As a designer, visionary and systems-level design thinker, you will provide leadership and direction for a portfolio of products. You will collaborate with other UX, Product and Engineering teams to create holistic and compelling experiences for our customers.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

We are always looking for passionate individuals to lead the user research, prototyping, or experience design activities for a portfolio of customer solutions. You will be part of the growing world-class Experience Organization (EO). EO creates new and compelling experiences for ServiceNow enabling people around the world to get more done, faster than ever before!

What we expect you to achieve in this role:

  • Recognized in the design team as an owner and leader in at least one design domain

  • Effectively supports 1-3 subordinate designers

  • Independently leads & drives a few large design projects

  • Proactively identifies & solves problems and/or bottlenecks

  • Proactively communicates & collaborates with cross-department stakeholders often

  • Design work emphasizes detail and high-level design thinking through all levels of design:

  • very polished, very little need for cleanup

  • consistently high-quality deliverables

  • pushes significantly against design boundaries

  • Iterates in a proactive, communicative, generative and timely manner

  • Documents work assets and packages deliverables to facilitate expedient use by others

  • Utilizes Staff and Senior Designers to move past design problems

  • Utilizes entire design team to be successful

  • Improves project requirements as needed

What you get to do in this role:

  • Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world.

  • Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology.

  • Act as Creative Lead over a portfolio of products, while acting as a mentor to junior designers.

  • Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps.

  • Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem.

  • Assist in conduct user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans.

  • Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others.

  • Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions.

  • Work collaboratively with Performance Analytics team effectively integrating your design expertise inside a truly agile environment directly affecting ServiceNow products.

  • Address Performance Analytics business problems by proposing design solutions.

  • Prepare detailed mockups and prototypes and behavior specifications.

  • Provide a consistent experience across the mobile and desktop platforms.

  • Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices.

  • Develop UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification.

  • Participate in documentation development process such as user experience specifications, testing and evaluation.

  • Work closely with product management in UX ideation and innovation.

In order to be successful in this role, we need someone who has:

  • Enterprise product design experience in one of the following verticals:

  • IT, Security Operations, Customer Service Management, Human Resources, Performance Analytics, or Consumer Brands (knowledge of Security Operations a bonus).

  • Bachelor's Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines.

  • An inspiring portfolio representing the process you follow to build insanely great experiences

  • Demonstration of any accessible projects you have built

  • At least 7 years of visual and interaction design, with 3+ years of Experience Design.

  • Deep understanding of iOS and Android UI conventions, including the HIG and material design.

  • Expert with Sketch, Photoshop, or other design tools.

  • Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools.

  • Ability to understand and distill complex problems into clean solutions.

  • Must have strong written and verbal English communication skills.

  • Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team.

  • Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment.

  • Irritated when encountering pull door handles that can only be pushed inward.

  • Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment.

  • Expected to demonstrate a high level of initiative, good sense of humor, and a "make it work" ethos.

Bonus Points

  • Knowledge of web design technologies (HTML, CSS)

  • Experience working in an agile or incremental manner

  • Experience with Git

We provide competitive compensation, generous benefits, and an exciting, start-up atmosphere. We are a collaborative and merit driven team, where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers while working with advanced technology and a talented development team, come join us!

Time Allocation / Prioritization:

Focused on design strategy, creation, execution

Product Quality

Focused on design innovation / new ideas


Focused on driving team growth [mentorship, hiring, interviewing]


Focused driving operational excellence


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Senior, UX Designer