Senior UX Designer, Lifecycle Engagement

Amazon.Com, Inc. Seattle , WA 98113

Posted Yesterday

Amazon's Lifecycle Engagement team is seeking a talented, passionate UX Designer to take a lead role in creating innovative, delightful experiences for our customers. This person will be responsible for relentlessly seeking and advocating for the best possible customer experience, collaborating with a number of different groups, work on a fast-paced and creative team of product managers, developers, and designers, and will take pride of ownership in any challenges small or large, from optimizing a single-line message on a page or creating an entire customer experience from scratch. There is ample opportunity for both. This team is really amazing, cohesive, able to pivot quickly, and we're looking for someone who wants to grow their skills while mentoring others.

Responsibilities:

  • Lead design initiatives in Amazon's fast-paced, results-oriented environment to define, assess and optimize the performance of new and existing features.

  • Responsibly and effectively advocate for customers and impart day-to-day strategic user experience leadership.

  • Guide your team with scoping, prioritizing, and planning project work and requests with in-house teams, customers and vendors to ensure timely delivery.

  • Ensure that all User Experience activities are executed at high quality levels, manage team initiatives, set priorities, and manage scoping.

  • Own end-to-end design process and deliverables (including user personas, workflows, wire-frames, mock-ups, and prototypes) to effectively conceptualize and communicate design strategy and detailed interaction behaviors for both mobile and web.

  • Promote and utilize a variety of qualitative and quantitative assessment methodologies throughout the development lifecycle; lead team in defining, tracking, and reporting key user experience metrics.

  • Review with and gather feedback on work from business, product management, development and peer design teams as well as executive leadership.

  • Evaluate new and emerging methods and technologies in UX prototyping and identify best of breed to incorporate into your team's toolkit; evaluate, establish, and apply best practices, patterns, and guidelines.

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