Senior Utilities Representative - Office/Technical

Position Title:

Senior Utilities Representative

• Office/Technical

Job Description:

Under minimal supervision of a section supervisor or office manager, incumbent provides experienced clerical staff support and basic technical assistance to a specialized function within a division. This is specialized clerical work requiring full competency and skills in: filing, word processing, data entry, typing, and customer assistance.

PLEASE NOTE: THE HOURS FOR THIS POSITION ARE MONDAY-FRIDAY, 7AM-3PM

AFSCME positions are offering attractive incentives for those seeking secure and rewarding employment opportunities. A 5% salary boost for fiscal year 2024, followed by an additional guaranteed 4% increase in fiscal year 2025. Join us for secure and rewarding employment opportunities.

Early application submittal is encouraged. The position will remain open until filled and may close anytime without notice.

This position includes a robust benefits package. Learn more about our benefits here: Salt Lake City Benefits.

TYPICAL DUTIES:

• Compiles and maintains record of section's transactions and activities. Performs a variety of clerical duties utilizing knowledge of section's systems and operational procedures and specialized office equipment or machinery.

• Gathers data in accordance with established policy and procedures, compiles and tabulates collected information and enters data into computer terminal or posts to ledger as required. Operates CTR in order to enter, track and retrieve data. Logs information and keeps files of completed work; uses both manual and automated filing systems. Assists section supervisor and professional staff by searching files and records, and by providing needed information.

• Receives inquiries and complaints from the general public and employees in person and on the telephone. Provides information and referral as is necessary and routes specific requests or complaints to the appropriate division or staff member.

• Provides basic information to the general public, city employees and other government agencies about section's policies, procedures and services. May be required to distribute written hand-outs and booklets about divisional operations. May serve as receptionist on occasion.

• Receives, screens and processes various types of applications, bids and requests for divisional services from the general public and employees. May have to assess specific bids, requests and applications, in accordance with clearly defined guidelines, to determine eligibility, responsiveness and compliance with stipulated regulations or qualifications. Initiates communications with individuals to inform them of final determination. Documents and records all decisions made and keeps section supervisor informed in accordance with standard operating procedures. Schedules appointments for applicants and others needing service.

• Types various forms, statements, billings and other simple correspondence.

• May be required to perform tasks such as preparing payroll, receiving payments, handling money, issuing receipts and keeping accurate records of transactions. May assist at a counter.

• Performs other duties as assigned.

MINIMUM QUALIFICATIONS;

• High school diploma or GED equivalent, plus four years of work experience in an office environment performing clerical duties. (Utilities Representative

• Office/Technical career ladder progression may be substituted for the foregoing requirement.) Experience and training must include data entry and retrieval from a computer terminal and the use of personal computers to do word processing and/or spreadsheets. Education and experience may be substituted one for the other on a year-for-year basis.

• Proficiency in the use of computers for filing system, word processing and/or spreadsheets, depending on departmental requirements.

• Ability to operate various standard office equipment and other specified technical equipment.

• Demonstrated ability to follow instructions and comply with established policy and procedures. Working knowledge of specialized field stipulated by division.

• Ability to relate with persons from diverse socio-economic and racial/ethnic backgrounds.

• Must have good written and verbal communication skills.

• Possession of a valid state driver's license or Utah driving privilege card may be required.

WORKING CONDITIONS:

• Light physical effort and usually comfortable working positions. Occasional exposure to disagreeable elements and unpleasant working conditions depending on special assignment. May be exposed to discomforts associated with constant monitoring of computer video display screens.

• Intermittent exposure to stress as a result of human behavior and various responsibilities.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Full-Time

POSITION SALARY RANGE

$ 17.78 - $ 26.74

DEPARTMENT

Public Utilities

Full Time/Part Time:

Full time

Scheduled Hours:

40