Senior User Technology Specialist - Police Department

ABOUT THIS POSITION

The mission of the Phoenix Police Department is to build and foster strong relationships with the community through our outreach and engagement, while adhering to the highest standards and traditions of the department. The Phoenix Police Department is committed to the Guiding Values of our P.R.I.D.E. Statement: Protection, Responsibility, Integrity, Dedication, and Employee Excellence.

The Platform Services Team in the Information Technology Bureau supports many critical systems to keep the Police Officers and all supporting staff operational, as a 24/7 operation. The Senior User Technology Specialist on this team maintains the Critical Systems that are supported consist of CAD (Computer Aided Dispatch) and RMS (Record Management System), contain both Microsoft Windows and Linux Operating Systems.

The Platform Services team is responsible for:

• Administering all the servers in the Police Department, from the hardware level to the operating system.

• The servers consist of physical and virtual; the virtual servers are hosted on VMWare.

• Supporting the SAN Environment, which consists of fiber channels from storage systems to the servers in the data centers.

• Data Protection and Server Patching.

• File/Print Share administration.

• Virtual desktop infrastructure.

• System monitoring.

• Team collaboration with other departments within the Phoenix Police Department IT Bureau and the City of Phoenix IT department (ITS).

IDEAL CANDIDATE

• Proficient technical project leader in the acquisition and implementation of technology projects and writing business & technical requirements.

• Ability to develop specifications, quotes, and requirements for hardware.

• Excellent time management and communication skills.

• Proficient in day-to-day technical server/desktop maintenance, troubleshooting, and implementation of technology projects, along with writing business and technical requirements.

• Ability to demonstrate a diverse history of technical expertise with a level of strong professional experience in multiple platforms.

SALARY

Pay Range: $78,540.80 to $110,510.40 annually.

Hiring Range: $78,540.80 to $105,248.00 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.

• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.

• 401(a) and 457 plans with employer contributions.

• Choice of generous medical HMO, PPO, or HSA/HDHP plans.

• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.

• Wellness incentive of up to $720 annually.

• Dental, vision, and life insurance options.

• Employer paid long-term disability.

• Free Bus/light rail pass.

• Tuition reimbursement program up to $6,500 per year.

• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.

• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.

• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

• Two years of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of PC, server, switching, routing, and multiplexing hardware and software.

• OR Two years of experience in installation and maintenance of digital systems, radio, and electronic communications systems or telephone station equipment, systems, and related distribution telecommunications systems.

• 15 hours of appropriate information technology course work including training or experience with one or more workstation computers and one or more programming languages and one or more operating systems.

• Other combinations of experience and education that meet the minimum qualifications may be substituted.

• The City job description can be found here.

• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.

• Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here.

• For information regarding pre-screening and driving positions, click here.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• Experience with:

• Change Control policies and procedures.

• Microsoft Server 2016 and newer.

• Microsoft Active Directory Services, DNS (Domain Name System), and DHCP (Dynamic Host Configuration Protocol).

• Microsoft File and Print Shares.

• VMware vSphere.

• VMware Horizon.

• Supporting an enterprise environment with 100+ servers.

• Supporting hands-on enterprise grade servers and storage from Cisco, HPE (Hewlett Packard Enterprise Networking), and Pure Storage.

• Data Protection products such as: Veeam and Wasabi Cloud Storage.

• Securing sensitive networks and working with information security policies.

• Certifications such as: CompTIA A+, Net+, Security+, Server+, and VMware VCP-DCV (Data Center Virtualization).

• Information that you provide about your experience and qualifications should align to the information listed on your resume.

RECRUITMENT DATES

Recruitment closes May 9, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.

• If you are in need of computer resources, click here for free options.

• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.

• Explore other Employment Opportunities with the City of Phoenix.

• Subscribe to receive e-mail notifications about new employment opportunities.

• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

REFERENCE

Senior User Technology Spec, JC:09790, ID# 53376, 4/25/2024, USM, BL, Benefits:007.

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.