Senior User Researcher - Connected Products

Job Description

SUMMARY: Wonderful opportunity to join our Consumer Insights team as a User/Product Research Leader with a focus on connected products. Reporting to the Director of Consumer Insights the Senior User Researcher will lead research projects from beginning to end and be responsible for helping define and drive the future of our products.

This role will work closely with category managers, designers and engineers to develop new apps, services, and hardware across our connected products portfolio. The Senior User Researcher will create understanding and empathy around user needs, by exploring the behaviors and motivations of our users using mixed research methods that help improve the consumer experience. In addition, this role will analyze and triangulate qualitative and quantitative data in order to generate strategic and tactical insights along with actionable recommendations that drive product design improvements and innovation.

Location and Status: This is a full time hybrid position requiring in-office presence 3 days per week (Tue, Wed, Thu) with the ability to work from home on Mondays and Fridays. The successful candidate must live within a commutable distance to one of the following office locations:

• Milwaukee/Oak Creek, WI
• Chicago/Deerfield, IL
• Toledo/Maumee, OH
• North Olmsted/Cleveland, OH

RESPONSIBILITIES:

• Primary lead for all Connected Products Research. Work with internal and external stakeholders across functions and levels to design and execute research to guide product development and refinement, understanding their strategies and needs, discovering roadblocks & critical issues, and prioritizing research to help them understand user needs at all stages of product development, that clarifies critical issues, and builds consensus in decision making.

• Own the design and execution of a range of complex research projects with consumers, trade and other professional audiences that support and direct product development, and innovation initiatives.

• Integrate primary and secondary data into the insights process to develop a compelling point of view.

• Communicate, advocate for, and socialize actionable insights in a compelling way.

• Partner with marketing and product stakeholders to guide product development and refinement, understanding their strategies and needs, discovering roadblocks, and prioritizing research.

• Synthesize existing research along with broader knowledge and external information (e.g., market and consumer trends, secondary research, etc.) to identify actionable insights.

• Be a subject-matter expert both in terms of qual and quant research methodologies and tools as well as the ability to translate research findings.

• Manage the allocated budget for the research project or learning plan

• Participate in efforts to continuously improve research tools, methodologies and other solutions that support a best-in-class enterprise research and insights capability.

• Effectively deliver research projects that consistently results in the highest level of customer satisfaction for internal clients, while maintaining the speed and accuracy required in a dynamic environment

• Oversee vendor relationship, monitor performance, identify performance issues and suggests remedies

• Utilize Agile project management principles to prioritize work and ensure timely delivery.