Senior User Experience Researcher, Mortgages

Zillow Seattle , WA 98113

Posted 3 months ago

About the team

The UX Research team is a growing part of the design team that brings together UX design, visual design, and user research to deliver amazing user experiences. Our researchers care deeply about our users, shipping great products, and are continually striving to better ground the company in user centered thinking. Our team conducts research to understand the end-to-end experiences across multiple platforms including mobile apps, mobile web, and desktop.

About the role

Zillow is looking for a UX Researcher to help our product teams deeply understand the home financing and purchase process to define and drive new product opportunities and solutions. Our work ranges from generative to evaluative, ethnography to usability. Zillow is a research and data-hungry organization and you will drive UX research and strategy to create amazing experiences! You will have substantial autonomy to pursue projects that interest you and benefit the team. Your research audience will be the millions of home shoppers, sellers and owners that visit Zillow every day. You will:

  • Help drive the direction of products and features that innovate the home financing and purchase process

  • Apply a variety of methodologies and approaches to understand and solve challenging user problems

  • Be a partner to multidisciplinary teams to deeply influence product design

  • Partner closely with design and product teams to see products through from ideation to ship

  • Help make better experiences for all people

Who you are

In this role, you will employ a wide range of research methods. You can get the product team focused on user needs and opportunities and you can provide framing that structures product and feature work. When necessary, you can quickly turn around usability testing and tactical surveys, as well as get deeper qualitative insights through user interviews, diary studies, and field observations. You are able to lead research planning and UX strategy and execute in an agile development process and juggle multiple deliverables. Most importantly, you are a passionate advocate for our users throughout the development process and can demonstrate how this leads to business value.

  • Master's degree in Experimental Psychology, Human Computer Interaction, or a related field

  • At least 2+ years of experience doing user research in the tech industry

  • Expertise in quantitative methods and qualitative methods

  • Ability to move fast. Some projects will take a month, but on others you might only have a few days between request and completion

  • Strong written and verbal communication skills with the ability to engage your team in research and taking action

  • Ability to work effectively with multidisciplinary product teams to translate research findings into product improvements

Get to know usZillow is the leading real estate and rental marketplace dedicated to empowering consumers with data, inspiration and knowledge around the place they call home, and connecting them with the best local professionals who can help. Zillow is part of Zillow Group, whose mission is to build the largest, most trusted and vibrant home-related marketplace in the world.

Zillow Group is owned, fueled and grown by innovators who help people make better, smarter decisions around all things home. We encourage one another at every level, and our efforts are supported by employee-driven, world-class benefits that enable us to enjoy our lives outside the office while building fulfilling careers that impact millions of individuals every day.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.


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Senior User Experience Researcher, Mortgages

Zillow