Senior User Experience Researcher

Amica Mutual Insurance Lincoln , RI 02865

Posted 2 months ago

Location: Lincoln, RI (Digital Experience)

Are you looking for a job in a growing industry with new products, new markets and new technology?

With locations across the country, Amica Mutual Insurance Company offers opportunities to join this dynamic field with a financially strong and respected insurance provider. Amica, based in Lincoln, RI, is a national writer of auto, home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, offers a full line of life insurance products.

We are recognized as a leader in customer service and credit this success to our 3,800 employees in 44 offices across the country. Our benefits package includes high-quality medical, dental and vision coverage, short-term and long-term disability insurance and more.

Our office in Lincoln, RI is seeking a Senior User Experience Researcher who will be responsible for all aspects of user research including developing and leading appropriate research strategies, analyzing and synthesizing research findings, and developing actionable insights. The Senior User Experience Researcher will work directly with the other researchers, management and multi-disciplinary teams to ensure that customer needs are translated into engaging experiences across all digital channels.

Job Functions and Responsibilities:

  • Advocate for our customers while balancing user needs with business goals

  • Identify, plan and execute qualitative and quantitative research methods to uncover user needs, design improvements, and new opportunities

  • Conduct field studies, user interviews, surveys, usability tests, A/B testing, card-sorting, expert reviews, and competitive analyses where appropriate

  • Create user personas, scenarios, storyboards, conceptual models, journey and experience maps, service blueprints, and other artifacts to help drive design vision and strategy

  • Prepare and deliver concise, creative and impactful research reports to members of project teams and other stakeholders at all levels within the organization

  • Be both a champion of and a contributor to the growth of the research program by improving the body of knowledge and tools that support our design and development teams

  • Provide mentorship, guidance and support to other researchers to ensure accurate and timely completion of projects

  • May be called upon to handle other duties as needed

Job Requirements:

  • Bachelor's or Master's in Design Research, Anthropology, Human Factors, Cognitive Psychology, or related discipline

  • Minimum of 5 years' experience of proven, hands-on experience as a user researcher or design researcher

  • Deep and broad knowledge of human factors principles and research strategies

  • Storytelling and other narratives to create deep empathy for customers and their needs

  • Excellent communication, presentation and interpersonal skills; visual communication skills especially valued

  • Experience with desktop and mobile app research tools (e.g., for moderated and unmoderated remote usability testing

  • Experience with Agile development and lean user research methodologies is preferred

  • A portfolio demonstrating user research experience

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.


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Senior User Experience Researcher

Amica Mutual Insurance