Home Bancorp, Inc. Sugar Land , TX 77487
Posted 2 months ago
PURPOSE OF THE JOB
This position is responsible for assisting the Banking Center Manager (BCM) and/or Assistant Banking Center Manager (ABCM) in the overall daily operations of the branch office to include assisting in the development of the branch's financial objectives, delivering quality customer service and giving general operational guidance to the banking center staff.
MAIN DUTIES OF THE JOB
Assist BCM/ABCM in ensuring that the financial objectives and customer services standards of the branch are met
Customer service requests, including but not limited to, new account opening, safe deposit transactions, wire transfers, maintaining account records and paperwork, debit card issuance, accepting loan applications, and assisting customers with inquiries and problems as needed
Perform normal teller duties, including but not limited to, deposits, withdrawals, transfers, check cashing, certified check requests, loan payments, and maintenance requests according to Home Bank's policies, procedures and federal and state compliance requirements
Cash handling, including but not limited to, counting, verifying and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment
Process daily teller work thru "Branch Capture" ensuring debits and credits balance in accordance with established policies and guidelines
Provide comprehensive, prompt, and efficient customer service in all transactions while ensuring that all federal and state compliance requirements are met
Engage in conversations with customers in order to build relationships, determine financial needs and make recommendations and LOB referrals by performing the expected behaviors in the HOME sales model
Contribute to banking center success by achieving assigned referral and sales goals
Maintain a neat workstation/office and ensure that needed supplies are on hand and organized to present a professional environment
Move fluidly between Banker and Teller roles as needed during the workday
Provide supervisory overrides as appropriate
Perform other duties as assigned by BCM, ABCM or Retail Administration
Promote a network with internal support areas and develop a cohesive working partnership with other lines of business - mortgage, commercial, etc. Responsible for coordinating and developing procedures to maximize opportunities to cross-sell to customers from other lines of business
Conduct and provide reporting on banking center audits and security equipment testing
Assist BCM with daily operations and ensure all customer issues are resolved in a timely manner
Assist BCM with planning, organizing and controlling banking center activities, operations and quality control
Assist BCM with staff management duties including but not limited to recruitment, coaching/development, disciplinary, performance evaluations
Assist BCM in leading and supervising team
WHAT WILL YOU NEED TO SUCCEED
High School diploma or equivalent
Three years or more of banking experience; previous teller, platform banker and lending experience highly preferred
Good analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation
Ability to work expected Banking Center hours of operation including some Saturday (based on Market and location)
Be self-directed/motivated with the ability work independently or as part of a team with little to no direct supervision
Strong knowledge of daily branch, vault and ATM operations
Receive and maintain a NMLS certification
HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
Home Bancorp, Inc.