Senior UI Copywriter

Docusign, Inc. San Francisco , CA 94118

Posted 4 weeks ago

Senior UI Copywriter

Product Experience | San Francisco, California

Our Agreement with Employees

DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

The team

Our Product Experience team - Design, Information, and Insights - focuses on our customers and their business needs. We contribute from the concept all the way to the building of world-class product experiences by partnering with Product Managers, Program Managers, Software Engineers and other cross-functional teams. Together, we are a team of craftspeople who aim to make the complex look easy. We employ insights, pixels, and words to solve big problems and make delightful experiences.

This position

As an Information Experience UI copywriter, you act as an integral partner with our design, product management, and engineering teams. You focus on making the product easy to adopt and helping our users learn to use DocuSign to power their businesses. You own DocuSign's direct written communication and standards for users within the product user interface. You help shape the in-product information direction for our products and create engaging informational product experiences for our customers. You thrive while writing original copy, and when collaborating in partnership with Product Design, Product Management, and others. You are passionate about engaging customers through voice and tone, learning from data, testing and iteration, to improve the customer experience in the product. You welcome feedback from a wide variety of stakeholders, seek research and data to support ideas, and tap your intuition to make the right decision in the absence of definitive facts. You adeptly balance business needs, technical feasibility needs, and simple, engaging, user-centered writing.

This position reports to the Lead Information Architect.


  • Creates UI copy for web and mobile applications. Works with cross-functional partners to find not just the best information, but also how the target audience needs to consume it. This includes partnering with product designers and information architects to create information flows and terminology within complex workflows from concept, wireframes, prototypes, and to production

  • Writes new copy for the DocuSign interface across platforms, including UI labels, feature naming, and informational and instructional in-app direct user communication (ex. new-user onboarding, service updates, account information)

  • Collaborates with the product designers to create a cohesive cross-product experience including contributing to the product's voice and tone style guide

  • Oversees projects that cross different teams and disciplines; ensuring consistency and unblocking solutions

  • Works with product insights team to identify opportunities where research can inspire, optimize, or evaluate the UI content; in the absence of research, seeks and uses data as well as have an intuition for what will work well

  • Partners with product management and technical leads to develop plans and strategies for their parts of the product

  • Works with product managers to identify OKRs and ensures we have meaningful metrics to express both product area and overall business performance

  • Revisits existing product copy in an effort to constantly refine DocuSign user communications

  • Is a steward of DocuSign's in-product copy. Drives clarity and consistency in tone, terminology. Support a systematic approach for all in-product copy and works to inform and drive in-product content guidelines

  • Engages and incorporates feedback from multiple stakeholders across DocuSign, seeking approval from senior product and design managers

  • Serve as a resident UI copy expert, collaborating and providing coaching for fellow copywriters, designers, PMs and engineers as appropriate

  • Archives product copy decisions, establishing and referring back to precedents in order to maintain consistent communication with DocuSign customers

  • Facilitates negotiations and agreement on terminology and UI copy across levels with cross-functional departments

Basic Qualifications

  • BA/BS degree or equivalent work experience

  • Minimum of 8+ years of experience with successful information architecture and related roles

  • Minimum of 5+ years of relevant experience is with high-tech, including SaaS, learning and product content, user experience development, API object design and architecture, or taxonomy development, and management

Preferred Qualifications

  • Minimum of 4+ years of experience translating customer, market, competitive and technical insights and requirements into simple, clear, effective, and powerful product copy

  • Excellent at communicating up and across organizations

About Us

DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that's a good thing.

DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Copywriter

Shs, Incorporated

Posted 3 days ago

VIEW JOBS 4/6/2020 12:00:00 AM 2020-07-05T00:00 <p>The Senior Copywriter is responsible for using his/her writing and referencing skills, conceptual ability and strategic thinking to enhance the Agency’s copy offerings to the Client.</p><p><strong>Primary Job Responsibilities:</strong></p><ul><li>Write for interactive and print projects directed to consumers and health care providers </li></ul><ul> <li>Work as a team with art director to develop conceptual approaches to meet Client objectives</li> <li>Establish and maintain positive, productive relationships with all members of account team</li> <li>Develop a sound understanding of marketing/advertising strategy</li> <li>Demonstrate ability to accurately reference and annotate all work</li> <li>Prepare and submit work for Med/Legal and DDMAC approvals</li> <li>Continue to develop understanding of market research to create test materials and be an effective research attendee</li> <li>Demonstrate high level of professional craftsmanship and superior writing skills</li> <li>Be aware of, and familiar with, medical and scientific information that pertains to Agency brands</li> <li>Demonstrate the ability to work in print media and have an understanding of other forms of media</li> <li>Work closely with editors to ensure accuracy in all work</li> <li>Attend regular status meetings</li> <li>Follow jobs from start up into production</li> <li>Ensure all final products released are of a superior quality</li> <li>Effectively present and clearly communicate creative concepts internally and feel comfortable participating in client meetings</li> <li>Keep supervisor(s) up-to-date on all projects</li> <li>Perform other job-related tasks as assigned by supervisor(s).</li> </ul><p><strong>Additional Responsibilities:</strong></p><ul> <li>Maintain positive relationships with internal business group departments such as Editorial and Traffic</li> <li>Contribute ideas in Client meetings</li> <li>Communicate effectively and professionally both internally and externally</li> <li>Demonstrate ability to set priorities while handling multiple projects/deadlines</li> <li>Project a professional, positive attitude toward peers and clients</li> <li>Foster a positive team atmosphere and establish credibility both internally and externally</li> </ul><p><strong>Requirements</strong></p><ul> <li>2-3 years of prior Pharma ad agency experience required (HCP preffered) </li> <li>Excellent verbal and written communication skills </li> <li>Extremely organized and proactive with the ability to collaborate in a fast-paced team environment </li> <li>The ability to manage multiple projects simultaneously, with high attention to detail and to agency process </li> <li>A passion for solving problems and the ability to be inspired rather than discouraged by difficult challenges </li> <li>BA/BS in advertising, journalism, literature, creative writing, or related field </li> <li>Computer skills: MS Office (Word, Excel) </li> </ul><p><strong>Benefits</strong></p><p>Competitive salary and benefits package</p> Shs, Incorporated San Francisco CA

Senior UI Copywriter

Docusign, Inc.