Senior Training Specialist

Voya Financial Inc. Hartford , CT 06183

Posted 2 months ago

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Senior Training Specialist Position Responsibilities

  • Utilizing the ADDIE model, develop and implement interactive, engaging, learner-focused instruction for new hires and existing employees.

  • Facilitate classroom or virtual training for a variety of needs, such as new hire orientation, job skills (technical) training, and product roll-outs.

  • Encourage and enhance participation, facilitate discussion, and keep learners focused by managing timing and pace.

  • Collaborate with business partners to create training solutions and appropriate evaluations of skills and knowledge transfer.

  • Gain a thorough knowledge of products, departmental processes, and operational systems.

  • Management of training deliverable for system, product, change to process projects.

  • Facilitate post training support to ensure transfer of learning to work performance.

  • Manage classroom performance and report back to business partners on a weekly basis.

  • Manage session logistics including access to systems, platforms, and build out training content for training databases.

  • Create Instructor Led Training events and sessions within the Learning Center, including descriptions, classroom sessions, post assessments, evaluations & roster.

  • Build facilitator Guides and participant guides, review and update no less than once per year.

  • Other duties as assigned

Knowledge & Experience

  • Bachelor's degree or equivalent

  • 2 years training and facilitation experience

  • Knowledge of principles and methods of curriculum development, training design, and measurement of training effectiveness.

  • Strong interpersonal, oral, and written communication skills.

  • Adept at getting and maintaining attention/involvement of classroom training as well as remote training.

  • Ability to multi-task, prioritize, and manage time.

  • Excellent relationship building skills

  • Knowledge of plan sponsored retirement products and company tools

  • Complex problem solving skills

  • Excels in attention to detail

  • Works independently

  • LI1-IB

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.

  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.

  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.

  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.

  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.

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Senior Training Specialist

Voya Financial Inc.