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Senior Training Specialist Position Responsibilities
Utilizing the ADDIE model, develop and implement interactive, engaging, learner-focused instruction for new hires and existing employees.
Facilitate classroom or virtual training for a variety of needs, such as new hire orientation, job skills (technical) training, and product roll-outs.
Encourage and enhance participation, facilitate discussion, and keep learners focused by managing timing and pace.
Collaborate with business partners to create training solutions and appropriate evaluations of skills and knowledge transfer.
Gain a thorough knowledge of products, departmental processes, and operational systems.
Management of training deliverable for system, product, change to process projects.
Facilitate post training support to ensure transfer of learning to work performance.
Manage classroom performance and report back to business partners on a weekly basis.
Manage session logistics including access to systems, platforms, and build out training content for training databases.
Create Instructor Led Training events and sessions within the Learning Center, including descriptions, classroom sessions, post assessments, evaluations & roster.
Build facilitator Guides and participant guides, review and update no less than once per year.
Other duties as assigned
Knowledge & Experience
Bachelor's degree or equivalent
2 years training and facilitation experience
Knowledge of principles and methods of curriculum development, training design, and measurement of training effectiveness.
Strong interpersonal, oral, and written communication skills.
Adept at getting and maintaining attention/involvement of classroom training as well as remote training.
Ability to multi-task, prioritize, and manage time.
Excellent relationship building skills
Knowledge of plan sponsored retirement products and company tools
Complex problem solving skills
Excels in attention to detail
At Voya, we have identified the following critical skills which are key to success in our culture:
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills.
Voya Financial Inc.