Senior Training Specialist

Essential Job Duties and Responsibilities:

• Learn new software programs and train division personnel

• Develop training aids and quick reference guides for users.

• Install personal computer and printer for new employees.

• Provide training to new employees on the computer system and hardware packages.

• Schedule and coordinate Skillware or other offsite training for new employees.

• Provide ongoing training support to division personnel.

• Update division personnel concerning changes in computer procedures.

• Provide user support on all aspects of Enterprise Imaging System (EIS).

• Serve as division office microcomputer system administrator by maintaining division distribution lists, passwords and library of standard documents.

• Install computer hardware and software upgrades.

• Assist in the installation of EIS hardware and software.

• Assist field staff personnel with agent training on software packages, such as Open Crisp, by preparing training materials and/or making training presentations.

• Accompany field personnel to install computer hardware/software in agent's office.

• Provide assistance with telephone calls from field staff and agents to resolve problems using computer software and hardware.

• Division liaison with Information Technology department to identify and resolve division problems with computer communication network, hardware or software.

• Perform other job related duties as necessary.

Knowledge, Skills, and Abilities

• Be fluent in the following software components:

• Microsoft Office

• Web Browsers: Internet Explorer, Firefox, Chrome

• Network basics for file transfers and management

• Windows Desktop Operating System

• Virtual Private Network (VPN)

• Be knowledgeable with the following hardware components:

• Personnel Computers, Laptops and Mobile Devices

• Scanners and Printers

• Ability to learn Company specific software and new software products.

• Ability to listen carefully to users describe computer problems over the phone and the ability to diagnose problems and provide solutions.

• Knowledge of or the ability to learn Rain and Hail's products, services and systems in order to assist users.

• Knowledge of or the ability to learn the terminology used by the insurance industry and the company.

• Ability to effectively communicate and maintain positive business relationships with company personnel, outside resources, and customers.

• Knowledge of organizational methods and ability to manage multiple tasks simultaneously.

• Ability to learn and develop skills in the use of Division equipment, including computers, software, EIS scanners and workstations, calculators, telephone system, etc.

• Ability to remain calm and professional during peak periods of activity.

• Ability to work from oral or written communication.

• Ability to travel away from home on a limited basis.

• Ability to work independently under general supervision.

• Ability to maintain confidentiality related to all duties and responsibilities, including marketing information, product knowledge, pricing, processes and systems.

• Ability to assist in other work related areas as required.

The pay range for the role is $54,000 to $86,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.