Senior Trainer Managed Care And Customer Operations And Government Affairs

Genentech South San Francisco , CA 94080

Posted 3 months ago

  • 3 positions available

The general purpose of this role is to develop and execute a training curriculum to assigned functional areas (MCCO and GA) in CMG. This role will apply in depth knowledge of a specific area and work cross-functionally and cross-portfolio to facilitate trainings and deliver relevant training materials.

The position will work within a core learning and development support team made up of managers, program trainers, project managers and administrative staff. These teams work closely with internal and external partners/stakeholders to ensure alignment of training programs with organizational objectives.

Key Accountabilities:

  • Create and deliver training programs that drive role effectiveness for the targeted audience across CMG.

  • Identify and effectively manage stakeholder relationships while leveraging internal resources to collaboratively develop training programs.

  • Serve as a strategic partner with the functional unit by identifying current gaps in training content and strategy, creating implementation plans and managing stakeholders throughout the process.

  • Refine existing training curriculum to align with evolving business priorities and create efficiencies across the organization.

  • Analyze, design, develop and evaluate training solutions including interactive instructor-led courses, self-instruction, online learning, job aids, pull-through and other performance-based solutions.

  • Recommend and develop assessment and measurement strategy including reporting.

  • Develop specific 90 day plans, 1-year and 3-year training plans that link to the strategic goals of stakeholders.

  • Complete all compliance training requirements. Reinforce with team the importance of adhering to compliance policies.

  • Raise questions proactively and seek advice as needed.

  • Lead, act and live our Operating Principles in all aspects of work

This senior level trainer:

Is expected to demonstrate a higher level of leadership, impact and experience than what is expected in the Trainer role. They are expected to:

  • Assist with on-boarding new team members and consistently mentor CMG Training & Development employees.

  • Be involved in higher-level stakeholder management.

  • Utilize expertise and experience to support Genentech stakeholders.

  • Demonstrate ability to act with greater autonomy and leadership in developing and delivering training and executing stakeholder management.

Key Competencies:

Strategic Agility

  • Links development activities to the mission and vision of the organization

  • Thinks ahead and creates strategies to address future needs

  • Adapts to changing, organization-wide circumstances

Inspiring & Influencing

  • Understands the formal and informal structure of the organization

  • Navigates organizational politics and culture

  • Structures arguments or points by appealing to logic and emotions of audience

Achieving Results

  • Is goal-directed, persistent; driven to achieve objectives

  • Holds self and others accountable for results

  • Aligns behaviors to support the goals


  • Reads verbal and non-verbal cues of others

  • Uses appropriate methods or approaches to communicate with others

  • Keeps others informed

Decision Making

  • Thinks through problems clearly and logically

  • Gathers information necessary to make decisions

  • Makes decisions even when all information is not known

Teamwork and Collaboration

  • Cooperates and supports colleagues to be successful

  • Provides and solicits input and information

  • Establishes and leverages relationships

Technical and Business Expertise

  • Is acknowledged as an expert in the organization and acts as an advisor to those within and outside of CMG Training & Development

  • Understands the challenges faced by Genentech and creates programs to address the same

  • Relocation assistance is being provided

Qualifications & Experience:

  • Bachelor's Degree is required; Graduate level or higher degree is preferred

  • 7 or more years' work experience in biotechnology or pharma is required

  • Previous Account Management, Field Sales Leadership or B2B sales in the healthcare industry preferred

  • Business travel by air or car is required for regular internal and external business meetings

Operating Principles

  • I put the patient first, always.
  • I am tenacious in meeting customer needs.
  • I act on behalf of the whole company, not just my team.
  • I am inclusive.
  • I build a culture of trust.
  • I grow my capabilities to increase my impact.
  • I have a bias for action.
  • I am accountable.
  • I use time and resources to create the most impact.
  • I act with integrity.
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Senior Trainer Managed Care And Customer Operations And Government Affairs