Senior Trainer - Claims

American Strategic Insurance Saint Petersburg , FL 33701

Posted 3 weeks ago

Senior Trainer Claims

Sponsorship is not available for this position. ASI generally does not sponsor foreign national candidates for work authorization except for positions that in our determination require highly specialized knowledge and for which candidate sponsorship is appropriate.

American Strategic Insurance is a leading writer of Property and Casualty products. ASI offers Personal Lines Property products in over 40 states, and is currently in the process of expanding nationally.

ASI is ranked a top employer in Florida, and in Tampa Bay, for many years. ASI is an independently-managed insurance company that is a member of the Progressive group of companies.

Job Purpose

Designs and delivers claims technical training and may execute on new process initiatives for the claims organization. Responsible for a diverse range of training and facilitation skills for a variety of different learners and delivery environments.

Essential Job Functions

The essential duties and responsibilities listed below are representative of those required on the job. Incumbents may perform other duties and responsibilities as assigned. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

Designs training programs and customizes learning solutions.

Facilitates training and various educational programs/offerings; adjusts to all levels of knowledge, experience, and learning styles using multiple delivery platforms/methods.

Provides evaluative feedback and coaching to learners. This may include, but is not limited to one-on-one training sessions, simulations, role-playing, etc.

Reviews, updates, prepares and action all aspects of learning logistics to include classroom materials, administrative documents, surveys and learning systems.

Actively works toward the goal of developing independent learners.

Manages class attendance, behavior, and pace to ensure complete content delivery. Refers potential disciplinary situations to leadership and/or Human Resources.

Maintains business relationships with peers, supervisors, or managers

Manages and provides feedback to leadership to elevate performance issues within the learning environment.

Identifies and ensures procedure, content and interactive activities are relevant and accurate through communication with Claims leadership.

Participates in ongoing learning experiences to maintain current, up to date and relevant skills.

May participate in projects/assignments as directed.

Stays current on new content.

Occasional travel required

Evening/weekend hours may be required

Job Qualifications

Knowledge, skills/abilities listed below are the requirements needed to be proficient in the job.

Demonstrated relevant, technical (claims) experience

Specific (claims) experience or knowledge may be necessary in some cases

Ability to think critically and solve problems

Demonstrated interpersonal, consulting, facilitation, communication and presentation skills.

Ability to create an engaging, interactive and supportive learning environment.

Demonstrated ability to coach and provide feedback for performance

Technical construction knowledge preferred

Education and/or Experience

Education and/or experiences listed below are the minimum requirements for job entry.

Bachelor's degree

In lieu of degree, minimum of 1 year relevant adult learning and/or administration, instructional design or performance improvement experience.

Physical Requirements/Working Conditions

The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

Typical office environment requiring the use of typical office equipment (e.g., computers, phones, etc.). Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use. If working in an Emerging Workspace, or similar working arrangement, lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required.

May require long periods of sitting

May require prolonged repetitive use of the upper extremities

The ASI Culture and Benefits

The ASI Culture is like no other. While ASI stands for "American Strategic Insurance," we also believe it stands for "Attitude, Speed and Innovation." It is through these principles we plan our day and measure our success. This can be seen through the way our team members interact with each other, the fan letters from our agents and customers, to our success during a time where other companies have struggled.

ASI offers outstanding benefits, health insurance for employees and dependents, dental, vision, up to 6% matching on our 401(k) retirement plan, earned time off, life insurance, and much more!

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Senior Trainer - Claims

American Strategic Insurance