Senior Teller - Pleasanton

Title: Senior Teller

Location: Pleasanton, CA

Hiring salary range: $18.41 - $22.36 per hour

Fremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top rated mid-tier banks in the nation. Voted a Top Workplace for 2022 and for the past twelve consecutive years, Fremont Bank has an immediate opening for a Senior Teller in Pleasanton, CA.

Position Overview

Under the direction of branch management, the Senior Teller will perform a variety of duties related to all phases of cash handling, customer service, product knowledge, sales and telemarketing. The Senior Teller will ensure client satisfaction by practicing, following, and implementing Fremont Bank's customer service standards.

Role and Responsibilities

• Sell and/or refer Fremont Bank products and services to current and prospective clients

• Ensure client satisfaction by practicing, following, and implementing Fremont Bank service standards

• Explain bank policies and procedures

• Explain, promote, sell and or refer Fremont Bank products and services to current and prospective clients

• Meet assigned monthly sales and referral goals

• Conduct telemarketing and follow-up sales duties when assigned by management

• Understand and be able to accurately communicate deposit products

• Follow bank policies and procedures as directed by management

• Reconcile cash and all other transactions each day

• Responsible for compliance with applicable Federal Regulations

• Accountable for performing all operational duties with accuracy, attention to detail and proper cash handing habits

• Stay informed of job related issues, bank promotions, changes in products, services, policies or procedures; actively participate in industry related seminars and training classes

• Accountable for staying current on business-related activities in other areas of the Bank

• Maintain a flexible schedule

• Perform other duties and projects as assigned

Minimum Qualifications

• Minimum of 1 year of banking experience

• Previous cash handling experience

• Sales and customer service experience in a customer facing environment

• Willingness to performing telemarketing duties as assigned

• Excellent verbal and written communication skills

• A professional appearance is required

• Experience working in a Windows-based computer environment, working knowledge of Microsoft Office

• High School Diploma or GED required

• Some college is preferred