Senior Telecommunications Engineer

Danaher Concord , NH 03301

Posted 3 months ago

Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better-faster, simpler, greener, and more informative. As a member of our team, you'll get to make an immediate, measurable impact on a global scale, within industries from aviation to manufacturing to mining. You'll also be part of an environment that fosters career growth and professional development, with kindness at its core. And you'll be part of our mission, which drives us to develop water quality solutions that protect the health and safety of all living things.

Hach is proud to be one of Danaher's Water Quality companies. Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

This is a remote role and can be based anywhere in the US. Several locations have been listed for marketing purposes only. There is only ONE position available.

Job Summary:

The Senior Telecommunications Engineer will design, implement and administer global telecommunications systems across the Water Quality Group of companies within Danaher. You are a key resource in supporting business goals through continual improvement projects to increase productivity and reduce cost.

You'll get exposure not just to one company, but several! We're looking for a teammate who has experience with Cisco Call Manager & Cisco Contact Center who can help us further standardize our telecommunications structure and build the best in class service to our organization.

You'll get to work with people around the global as we all work together to Ensure Water Quality for People Around the world!

Responsibilities:

Drives for Results

  • Partner with Water Quality businesses to understand and support their goals through innovative solutions.

  • Strong desire to exceed our customer's expectations every day through detailed action plans, organizational change and customer service.

Charts the Course (Process Improvement)

  • Develop and maintain telecommunications policies, procedures, and standard work.

  • Develop and maintain 3-year roadmap of telecommunications technologies.

  • Develop and maintain KPI and daily management metrics.

  • Develop and maintain action plans and project schedules.

Relationships and Influence

  • Gather, organize, process, and communicate data, including reports, metrics, and documentation.

  • Provide guidance to team members and perform limited supervisory duties, as required.

  • Work with vendors and carriers to handle services and maintain costs.

  • Other projects, duties, and responsibilities, as required.

Qualifications:

The ideal candidate is a dedicated professional who can foster innovation and deliver results.

  • Cisco Unified Contact Center Enterprise Specialist certification or at least 3 years' experience supporting and managing a global Cisco PCCE environment.

  • Cisco Certified Network Professional or at least 1 year of related experience supporting and configuring SIP, CUBE, and related technologies.

  • Experience supporting and managing Cisco Unified Communications Manager and Unity.

  • Experience using SQL database queries to troubleshoot Cisco CUCM and PCCE preferred.

  • Experience with Upstream Works for Finesse preferred.

  • Experience with call reporting, Contact Center reporting and Calabrio call recording preferred.

  • Experience with Microsoft 365 Business Voice an asset.

  • Ability to travel globally up to 10% of the time.

The salary range for this role in Colorado is $80K - 1$10K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies require all US and Puerto Rico employees to be vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation as required by law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.

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Senior Telecommunications Engineer

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