Senior Technology Service Manager

Cox Automotive Atlanta , GA 30301

Posted 2 months ago

*Primary Location: *3003 Summit Blvd, Atlanta, GA, USA

  • Division: *Cox Automotive

  • Job Level: *Manager/Senior Manager

  • Travel: *No

  • Schedule: *Full-time

  • Shift: *Day Job

  • Requisition Number: *202102624
    Due to current COVID-19 restrictions, this is a temporary work-from-home role but will ultimately work in the 3003 Summit office in Atlanta GA.

The Sr. Technology Service Manager is responsible for industry best practices and tools for their service management domain. The Technology Service Manager plays a role in process management, setting service strategy, designing services, transitioning services to production, operating services and continually improving services.

Cox Automotive is transforming the way the world buys, sells, and owns cars. Come join the transformation!

  • Your Role:*

  • Defines the policies, processes, and procedures for their service management domain.

  • Ensures that changes to service management policies, processes, and procedures for their domain are approved and communicated before being implemented.

  • Trains stakeholders in service management policies, processes, and procedures for their domain.

  • Produces and maintains plans which prioritize and plan technology activities and targets for their service management domain.

  • Approves service management requirements and costs for their domain from users for new or enhanced technology services.

  • Creates design criteria for their service management domain to be applied to new or enhanced technology services.

  • Defines service management targets for their domain as a basis for SLAs for new or enhanced technology services.

  • Approves the implementation of service management requirements for their domain.

  • Monitors resources and performance and that information recorded is kept up-to-date and used to support service management activities for their domain.

  • Provides reports to ensure that services are measured and monitored for their service management domain.

  • Addresses shortfalls to agreed service levels for their service management domain.

  • Analyzes data, predicting trends and themes for their service management domain.

  • Coordinates all continuous improvement activities for their service management domain.

  • Assesses new technologies for use by their service management domain that might improve the efficiency and effectiveness of the process.

  • Audits the completeness and accuracy of the information documented for their service management domain.

Qualifications:
Minimum Skills & Experience:

  • Bachelors degree in Computer Science degree or related field or equivalent combination of industry-related professional experience and education

  • 5 -8 years of working experience of performing service management activities

  • Working experience in specific service management domain

  • What We Look For:*

  • ITIL Foundations Certification

Who We Are

  • About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

  • About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions

  • Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
    Cox is an Equal Employment Opportunity employer

  • All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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Senior Technology Service Manager

Cox Automotive