Senior Technology Engineer - Information Systems Technology - Georgetown University Law Center

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Senior Technology Engineer

• Information Systems Technology

• Georgetown University Law Center

Job Overview

The Georgetown University Law Center's Information Systems Technology (IST) department is seeking a highly motivated Senior Technology Engineer to lead and support network, security, project management, telecommunications and enterprise network operations at the Law Center campus.

They serve as the technology expert with responsibility for leading technical initiatives in a fast-paced service-oriented environment that focuses on continual improvement for the institution.

As well, they work with University and Law Center network administrators, database administrators, security administrators, project managers, technical directors and application developers, as well as faculty, staff, students, project stakeholders and vendors.

Work Interactions

Reporting to the Senior Director of Technology Operations, Client Services and GOCard Operations, the Senior Technology Engineer interacts with all staff, faculty, students of Georgetown Law, UIS, Vendors and Integrators.

This is an emergency-designated position, given its key role in the support of our academic mission, so the incumbent must be available during after-hours.

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Requirements and Qualifications

• Bachelor's degree in Computer Science or MIS - preference for a Master's in a computing field

• At least 4 years of data and voice network experience sufficient to demonstrate competency and capability with traditional PBX operations, VoIP, phones, SIP, L2/L3 network switches, routers, wireless access points, cabling infrastructure and standards, to include copper, coax, and fiber, wireless technologies

• Established project management skills and experience with the OSI model

• Knowledgeable in enterprise-wide network applications, network infrastructure, network security, integration, and network architecture

• Understanding of the interactions between applications, operating systems, system hardware, network services, and storage devices

• Strong ability to work in a team with an excellent customer service attitude and good verbal and written communication skills

• Excellent oral and written communication skills as demonstrated by the ability to translate complex and technical concepts into readily-understood language for end users, project managers, business analysts, management, and other stakeholders

• Experience working in a higher education environment and understanding of its structure and dynamics

• Experience managing large projects (both from a technical and functional aspect)

• Strong skills in consulting, communication, problem-solving, needs analysis, and data analysis

• Superior interpersonal, analytical, and problem-solving skills

• Ability to work independently with minimal supervision and as part of a team

• Strong planning and organizational skills and the ability to manage competing priorities

• Exceptional initiative and judgment

• Strong marketing skills and customer-service orientation

• Ability to work effectively with faculty, administrators, students, alumni and external constituents

• Proficiency in basic data management systems and basic computer applications - e.g., Word, Excel, Access, PowerPoint) - and willingness and ability to learn additional applications as needed

• Commitment to diversity and to serving the needs of a diverse population

• 5 or more years working in IT Operations in medium size work environments with 500 or more employees

• Basic understanding of statistics and its use in operational environments

• Excellent troubleshooting skills with the ability to perform Root Cause Analysis on complex IT operational issues

• Experience working directly with business stakeholders to negotiate cost-appropriate service levels

• Working experience with ITIL framework

• Consultative work style that supports successful initiatives across complex matrix groups/departments with competing priorities

• Proficient project management skills and experience

• Initiative to explore new ideas and the ability to motivate others to accept progress and change

• Ability to work independently and provide technical guidance to staff

• Ability to develop innovative direction and solutions, particularly in ambiguous environments/ situations

• Ability to deal with conflict and to facilitate resolution

• Ability to manage multiple competing initiatives independently or with finite resources

• Ability to enforce rules and procedures in a consistent manner

Technical Qualifications or Specialized Certifications

• Established project management skills

• Knowledgeable in enterprise-wide applications, cloud network systems, infrastructure, security, integration, system and data base administration

• Working knowledge of Cisco Meraki

• Knowledge of network security-related technologies to ensure the appropriate protection of enterprise data and systems

• Familiarity with Single Sign-on (SSO) through Shibboleth

• Working knowledge and experience with Secure DUO

• Excellent troubleshooting skills with the ability to perform Root Cause Analysis on complex IT operational issues

• At least 4 years of experience with cloud-based enterprise systems

• At least 4 years of experience with Cisco network equipment, Meraki and Cisco telephony

• Managerial knowledge of industry standard ticketing software system

• ITIL v3 Certification - preference for v4

• CISCO CCNA Certification(s)

Preferred Qualifications

• PMI Certification
• CISSP Certification

Current Georgetown Employees:

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.