Senior Technologist

Requisition ID: 106561

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Primary Role

• Experienced professional to help us drive the maximum value of SaaS applications.

• Collaborate with IT and Business stakeholders to identify and document all SaaS applications and subscriptions.

• Create and manage the inventory of all SaaS applications.

• Bring consistency to how we license, configure, administer, and integrate these SaaS solutions into a broader set of strategic technologies.

• Track SaaS expenses, manage licenses, and oversee renewals. Optimize costs by identifying unused or redundant subscriptions.

• Contribute to the development of SaaS applications that serve the specific process areas, domains or lines of business aligned to their expertise.

• Ensure that SaaS applications comply with the organization's best practices for security and privacy. Ensure compliance with security.

• Monitor access controls, permissions, and user roles to maintain security. Adheres to Enterprise technology standards and the governance framework, policies.

• Work closely with SaaS vendors to report issues, request support, and collaborate on resolving service-related problems.

• Collaborate with SaaS vendors to monitor SaaS application performance, response times, and resource utilization.

• Work closely with data governance team to define archiving policies for historical data for SaaS applications. Determine retention periods and manage data lifecycle.

• Establish incident response procedures for detecting, assessing, and containing data breaches for SaaS applications.

• Provide Best Practice knowledge to aid in the design processes.

• Effectively define a consistent process for periodic product releases.

• Effectively define the support mechanism with product vendors.

Required Qualifications

• 8+ years' experience in various domains like Finance, HR, Supply Chain, Customer, Asset and Work Management etc. preferably in Utilities industry.

• 5+ years' experience in leading one or more SaaS applications.

• Good knowledge of system integrations and the impact of data exchanges between applications.

• Ability to create and maintain testing scripts in HP ALM.

• Ability to identify and communicate risks and issues affecting business rules, functional requirements, and specifications.

• Ability to serve as a liaison between technical, quality assurance and non-technical stakeholders throughout the development and deployment process.

• Good communication and interpersonal skills to collaborate with business stakeholders and development teams and to make project presentations.

• Excellent time-management skills and ability to plan ahead for scheduled tasks.

• Versatile, dynamic, demonstrates initiative, results oriented, flexible, and able to work under tight deadlines.

• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.

• Experience in working with offshore team.

• Creative approach to problem-solving with the ability to focus on details while simultaneously maintaining the "big picture" view.

• Demonstrated ability to work and team with a multitude of different people from various lines of business as well as within IT.

• Demonstrated ability to lead through influence and to deliver results through others while overcoming obstacles to success.

• Excellent decision-making ability, balancing what is right with what is realistic.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water...We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.