Senior Technical Writer

Osisoft, Inc. Philadelphia , PA 19107

Posted 2 months ago

Job Description:

As a Senior Technical Writer for AVEVA, you may own documentation duties for a specific product area or work as part of a pool of writers supporting cloud and related products. Your role is to create and curate content that best serves our customers, help define and enforce processes and standards, and drive the evolution of technical content offerings with minimal supervision and guidance.

To succeed in this role, you must be naturally curious and collaborative and enjoy clearly explaining complex enterprise software products.


  • Translate requirements and manage project deliverable scope, milestones, and deadlines in alignment with management objectives

  • Work with markdown files in GitHub to source and manage content for product updates

  • Interview SMEs and convert feedback into content appropriate for the target audience

  • Participate in agile activities, including daily standup, sprint planning, and sprint review meetings to track project status and gather information for documentation

  • Ensure documentation adheres to internal quality standards and guidelines

  • Take ownership of documentation projects and escalate issues when necessary

  • Collaborate with engineering and customer support resources to triage and resolve documentation work items

  • Review and copyedit others' content to ensure document quality

  • Communicate project obstacles and roadblocks to team leads

  • Identify appropriate product stakeholders to facilitate and ensure proper signoff and approval

  • Assist in the development and enforcement of documentation standards

  • Manage multistage projects with assistance from managers and peer writers


  • Bachelor's degree and minimum 5 years' experience as a Technical Writer

  • Excellent written and verbal communication skills

  • Proficient in English grammar and writing principles

  • Experience working within an agile development methodology

  • Proven track record of owning documentation projects from inception through delivery, with ability to coordinate complex writing projects over multiple milestones and features

  • Proactive mindset, taking initiative to root out and assimilate information and intuitively formulate next steps toward delivery

  • Strong curiosity and desire to learn about technology

  • Experience developing and enforcing documentation standards

  • Ability to install and operate various software products

  • Focus and attention to detail, and the knowledge of when and how to balance them against larger business requirements

  • Ability to proactively recruit and interview SMEs to extract information

  • Ability to organize and prioritize multiple projects

Desirable skills:

  • Experience writing content for cloud products

  • Experience mentoring other Technical Writers

  • GitHub experience, including working with branches and repositories, creating pull requests, and resolving merge conflicts

  • Experience editing or writing API content

  • Experience with video production software and sustainable workflow processes

  • Scripting and stylesheet development


We are the makers of the PI System, the leading operations data management platform in essential sectors, such as power generation and utilities, water, oil and gas, mining, metals, manufacturing, pharmaceutical, facilities, transportation, food and beverage, and more. Every day, industrial professionals in 146 countries rely on the PI System to improve operational performance, protect health and safety, keep the lights on, and make the world run more smoothly. Learn more about how you can make a difference at

OSIsoft is now part of AVEVA, a global leader in industrial software, driving digital transformation and sustainability. By connecting the power of information and artificial intelligence with human insight, AVEVA enables teams to use their data to unlock new value. We call this Performance Intelligence.

AVEVA's comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter, operate better and drive sustainable efficiency. The company is headquartered in Cambridge, UK, with over 6,500 employees and 90 offices in over 40 countries.

AVEVA is an equal opportunity employer and is an affirmative action employer. Adhering to our tenets, we are pathfinders, we are honest, and we respect people: our customers, partners, and especially our employees. We are committed to an inclusive workplace and accept applications without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression or gender characteristic, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. If you have a disability or special need that requires accommodation, please let us know.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Technical Writer


Posted 7 months ago

VIEW JOBS 4/18/2021 12:00:00 AM 2021-07-17T00:00 At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives. Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development. That's our vision. We're driven by it. And we need talented people who share it. If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry. Responsibilities: * Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance. * As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs. * Travel (approximately 5%) domestic and/or international. * Document and review user requirements* * Derive functional requirements from user requirements and interface with developers to create software requirements specifications and design specifications* * Document version control* * Create other documentation associated with the SDLC including validation packages, system executive summaries and system user manuals.* * Other duties as assigned Benefits of Working in ICON: Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent. We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours. We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead. But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change. ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below. Icon Philadelphia PA

Senior Technical Writer

Osisoft, Inc.