At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Content Services team is looking for a Senior Technical Writer to join our Red Hat OpenShift Product Documentation team in Raleigh, NC. In this role, you will join a team that promotes customer loyalty and success through content development and delivery. You will create and be responsible for the user documentation and premium content that accompany Red Hat's offerings, which will be made available online through Red Hat's customer portal. You'll work closely with developers, engineers, and other subject matter experts to create content that helps our customers successfully use our offerings and solutions.
Primary job responsibilities
Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat's offerings
Effectively manage documentation projects and deliver customer-focused documentation
Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience
Keep up to date on changes of our offerings, customer use cases, and support issues
Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools
Maintain your own source control repositories
Manage your own testing, building, and deployment software
Work closely with Engineering teams to develop working code examples
Contribute to both upstream documentation and software projects
Participate in customer feedback programs to ensure customer relevancy of our content
Devote time to research and understand the offering as well as related trends and topics in microservices
Experience with information architecture, or 5+ years of enterprise-level technical writing experience
Familiarity with Red Hat's and related industry offerings
Experience with software development
Familiarity with version control systems
Experience and comfort with Git is a plus
Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments
Working knowledge of and experience operating in a Linux environment using the command line
Experience with agile and comfort with rapid iteration and fast delivery
Experience with modular or topic-based documentation
Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices
Experience writing clear and concise procedural documentation for a technical audience
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
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