Senior Technical Support Specialist (Onsite)

Date Posted:

2024-04-26

Country:

United States of America

Location:

PW109: West Palm Beach 17900 Beeline Highway, West Palm Beach, FL, 33410 USA

Position Role Type:

Onsite

Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

We have an exciting onsite opportunity for a Senior Technical Support Specialist!

The Secure Computing Digital Technology team is looking for a motivated Senior Technical Support Specialist to work within our West Palm Beach group. You'll support other Pratt & Whitney employees, while working with a dedicated team of IT architects, system administrators, and support professionals to deploy and manage technology that meet the strict requirements of our internal customers and the United States Government.

Key Responsibilities:

• Resolution of help desk tickets, break-fix activities, and triaging security-related incidents

• Hands-on management of desktop support activities to include - imaging, hardware and software troubleshooting, hardware deployment and refresh

• Development, maintenance, and usage of standard work and documentation

• Assist in the vulnerability patch management program to include deployment, reporting, and validation

• Creation and maintenance of user accounts

• Maintenance of antivirus software and definition updates

• Hands-on printer management, including configuring print queues and ports, troubleshooting, and deployment

• Frontline help desk support

• Individual contributor for large projects

• Must obtain (within 6 months of hire) and maintain DoD-recognized cybersecurity baseline certifications such as Security+.

Basic Qualifications:

• Advanced degree and 3+ years of experience in an IT support role ; OR Bachelor's degree and 5+ years of experience in an IT support role; OR an Associate's degree with 7+ years of experience in an IT support role ; OR in lieu of a degree, 9+ years of experience in an IT support role.

• Ability to obtain and maintain US security clearance at the Secret or Top Secret level

• Must be a U.S. Citizen - this position may require access to systems/tools that are restricted to individuals who possess US citizenship.

Preferred Qualifications:

• Active Secret or Top-Secret Security Clearance

• DoD 8570.01 IAT Level II Certification - ex. Security+, CySA+

• Experience with RMF, JSIG, DAAPM, NIST SP 800-53, NIST SP 800-171, CNSSI 1253

• Experience with Microsoft Windows 10, OS imaging, installation, configuration, and support & troubleshooting

• Full understanding of MS Office Suite including Outlook, PowerPoint, Visio and Skype from an installation, configuration and troubleshooting perspective

• Experience with administration of Windows and Linux systems

• Familiarity with security hardening guides & tools (DISA STIGs/SCAP)

• Experience in application installation and support

• General networking knowledge, including TCP/IP, DHCP, and DNS

• Familiarity with VOIP technology for phone support.

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

• This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.

The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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