Senior Technical Service Engineering Consultant - ZEV / BEV

Position Overview

As a Senior Technical Service Engineering Consultant for Zero Emmission Vehicles (ZEV) and Battery Electric Vehicles (BEV) you will be responsible managing complex product issues to resolution, as the project lead and assist in identifying root cause and corrective actions for Medium and Heavy Duty Electric Vehicles.

This is an engineering and technical role working with our dealer network to understand repair issues arising within our customers' vehicles, working with engineering to identify a solution for trucks in both post and pre-production to ensure maximum uptime for our customers.

Main areas of responsibility will be the development of services solutions and advanced diagnostics for Electric Vehicles

Responsibilities

Responsibilities include but not limited to:

• Research, develop and implement service repair plans for Electric vehicles in the field

• Ensure deep technical understanding of current products planned or released in the North American market

• Issue resolution, tackling complex technical challenges, utilizing your expertise along with internal and external resources

• Present and report status to upper-level management of activities and issues

• Provide effective resolution of dealer and fleet complaints

• Write technical reports and develop advanced diagnostics

• Service Solutions liaison between Quality, R&D, Customer Support along with other internal and external groups

• Actively involved in Project Management activities

• Select, direct, and coordinate activities of service organization to maintain high level of

Minimum Requirements

• Bachelor's degree

• At least 8 years of technical service engineering, automotive service or truck service experience

• At least 1 year of lead experience

OR

• Master's degree

• At least 6 years of technical service engineering, automotive service or truck service experience

• At least 1 year of lead experience

OR

• At least 10 years of technical service engineering, automotive service or truck service experience

• At least 1 year of lead experience

Additional Requirements

• Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Profound understanding of electric vehicle systems, components, and diagnostic methods

• Strong aptitude for problem solving along with a proactive and solutions orientated mindset

• Enthusiasm for sustainable transportation contributing to the advancement of electric vehicle technology

• Medium and/or Heavy-Duty truck experience

• Excellent presentation skills and verbal/written communication skills

• Approachable with excellent interpersonal skills to work effectively across diverse teams

• Able to operate with a minimum of supervision and with an ownership mindset

• Ability to manage risk and escalate project issues when appropriate

• Ability to multitask and manage quickly changing objectives and priorities\

• Familiarity with VisMockUp, CAD, Teamcenter or other engineering drawing systems

• ASE Certification a plus

• General PC proficiency required (Microsoft Word, Excel, PowerPoint, etc.)

Company Overview

Navistar, Inc. ("Navistar") is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don't.

Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International brand commercial trucks and engines, IC Bus brand school and commercial buses, all-makes OnCommand Connection advanced connectivity services, and Fleetrite, ReNEWeD and Diamond Advantage brand aftermarket parts.

With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at www.Navistar.com.

Accelerating the Impact of Sustainable Mobility

Visit us at www.Navistar.com to discover more about our organization

Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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