Senior Technical Sales Support

Bohemia Interactive Simulations Orlando , FL 32826

Posted 5 months ago

We are developing world leading game-based military simulations for major NATO powers and their allies. We are constantly looking for ways to advance the whole industry, using the latest technologies and trends (such as whole world simulation, virtual reality and motion tracking).

We are hiring an experienced Senior TSS to work on cutting edge technology in a super fast paced industry in which Bohemia Interactive Simulations (BISim) is forging the way and introducing new paradigms! Join a group of expert developers with a passion for bridging the gap between commercial/gaming technology and simulation. Bohemia Interactive Simulations is a multi-cultural, international company with many opportunities globally.

The Senior TSS is responsible for requirements analysis, design, documentation, support, and maintenance of new and existing systems and the creation of new integrated software solutions. You will work with external customers and partner companies in support of custom integrations of BISim software products into customer systems. You will use your extensive industry experience and sound judgement to work internally with senior engineers, program managers, product managers and the sales staff to design quality solutions that meet customer requirements, time frames, and align with our product capabilities. You will be considered a top level contributor, and will be looked upon as the key point of contact with many customers and on internal initiatives.

Requirements

Reporting to: Systems Architect

Key Areas of Responsibility

With respect to training and simulation devices in general, and specifically semi-automated forces (Virtual Battlespace (VBS)) and image generation (VBS Blue IG):

  • Liaise with the customer, development team, business development, product management, and program management (globally) to ensure the logical and systematic conversion of customer and product requirements into solutions that acknowledge technical, schedule, and cost constraints
  • Proposal development using the Systems Engineering Life Cycle process (i.e., technical planning; system architecture analysis and synthesis; requirements analysis allocation (to hardware, software), integration and test planning), technical proposal writing, technical scheduling, and technical pricing
  • Directly support business development (BD) efforts including teaming with BDs on customer meetings (on-site or BISim offices) to present technical elements of the BD pitch, conduct proposal discussions, and answer questions
  • Build a deep understanding of how BISim products can be best leveraged within customer use cases, providing reasoned feedback to Product Management and Development on both customer usage of BISim products and general industry trends.

Objectives

  • Maintains professional attitude during all stages of development; excels as a team member and strives to maximize personal, team, and company performance
  • Very strong personal communication skills, with both internal and external stakeholders
  • Observes deadlines and manages internal and external dependencies; endeavors to exceed expectations
  • Recognized as an expert on BISim and other related technologies within the industry
  • Projects professionalism, confidence, deep product knowledge, deep experience of turning ideas and requirements into internal development goals and an ability to deliver in all interactions with customers

Role Qualifications:

  • US Citizen
  • Must be willing and able to obtain a security clearance (Security clearance guidelines)
  • Bachelor's/Masters Degree in Electrical Engineering, Computer Science, Systems Engineering or a related field.
  • Strong knowledge and experience with training and simulation devices, game engine technology and software development toolkits used for the development of real-time rendering and simulation solutions
  • Deep experience working with customers to elicit, understand and document their technical requirements
  • Deep experience with the Systems Engineering Life Cycle process
  • Training and simulation industry technical engineering systems design experience (minimum 5 years, 10+ years preferred) including systems, hardware, software design
  • Excellent written and verbal communications skills and the ability to work in a fast paced, commercial and defense sectors, team oriented environment
  • Willingness to travel up to 25% of the time

Benefits

BISIM Inc. provides the following benefits:

  • Starting at 120 hours of paid vacation per year
  • 14 paid holidays
  • Paid Parental Leave
  • Significant company contribution towards medical benefits
  • Safe Harbor 401(k) Qualified Retirement plan, including a 3% company contribution
  • Company paid Life Insurance plan
  • Bonus incentive program

Bohemia Interactive Simulations, Inc. (BISIM) is an Equal Opportunity/Affirmative Action Employer. Our Company is committed to equal employment opportunity for all applicants and employees without regard to gender, gender identity, sexual orientation, race, color, religion, national origin, genetic information, age, disability, veteran status, or any other legally protected status.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Enterprise Technical Support I Spectrum Enterprise

Charter Spectrum

Posted Yesterday

VIEW JOBS 12/10/2019 12:00:00 AM 2020-03-09T00:00 At a glance: * Are you knowledgeable in troubleshooting voice, data, and managed services while maintaining a client-centric focus? * Can you commit to a technical support position connecting with clients while successfully diagnosing specific networking and technical problems? * Do you desire a competitive compensation package with lucrative benefits and a focus on professional development? Our company: At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations. Spectrum Enterprise is a national provider of fiber-based technology solutions that believes connectivity is fundamental to the progress of every organization. We are committed to helping our clients achieve greater business success by providing solutions designed to meet their evolving needs. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. For more information visit enterprise.spectrum.com. Highlights: As a knowledgeable and confident Enterprise Technical Support I, you focus on enhancing and simplifying the client experience. With a positive and patient attitude, you provide frontline assistance from our 24/7 operations center to business clients who subscribe to our voice, video, data and managed services. You excel at connecting with clients, troubleshooting potential technical issues and proactively addressing situations by providing step by step directions towards a resolution. You accelerate the resolution process by collaborating with other departments such as Network Operation Centers (NOCs), Network Engineering or Field and Client Account teams. You thrive in an office environment supporting clients across the Spectrum footprint. You report directly to the Manager of Enterprise Technical Support and Enterprise Client Care Operations for goals, guidance and assistance. Position benefits: * Competitive Compensation Package * Health, Vision and Dental Insurance * 100% Company Match 401(k) up to 6% * Company Funded Retirement Accumulation Plan for an additional 3% * Education Assistance * Pretax Child Care Spending Account * Paid Holidays, Vacation Days, Personal Days and Sick Days * Employee Discounts on Spectrum Services Where Available * Formal Training and Certification Program What you will do: * Embody quality service by providing a reassuring voice during the resolution of a client's networking or technical difficulties. * Troubleshoot network service issues via phone, trouble ticket, email and client portals by providing expertise on intricate issues including WAN/LAN, Fiber and Voice technologies. * Ensure timely resolutions by maintaining an accurate database and documenting complex technical issues concisely for repair teams. * Coordinate resolution efforts with additional departments while monitoring and apprising clients. * Improve department processes and technologies through the investigation and identification of the root cause of technical problems. * Support efforts to enhance the client experience through process reviews, analysis and recommendations to leadership. * Perform additional duties related to this position as assigned. Required keys for success: * Two or more years of technical support experience in a 24/7 Technical Assistance Center (TAC), NOC or operations center environment * Two or more years of network troubleshooting in a 24/7 operations center * Two or more years of experience working with either fiber-based networking or managed services such as Fiber Internet Access, High-Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed Wi-Fi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services * Experience with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC plant and delivery system, routing protocols/ policies, WiFi and VoIP platforms * Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate to provide outstanding service * In-depth knowledge of enterprise hardware and software technical environments * Know the pros and cons of coaxial cable and fiber optics * Learn quickly within a team environment * Ability to thrive under pressure while making decisions independently, solving problems and demonstrating a sense of urgency * Proficient with Microsoft Word, Excel, PowerPoint and Outlook * Excel at communicating in written and spoken English with all levels of an organization Your education: * Bachelor's or Associate Degree in a technical field or an equivalent combination of education, training and experience (required) * Cisco or Juniper Certification, i.e. CCENT, CCNA, JCNIA, JNCSP or equivalent industry-recognized certificate (preferred) Charter Spectrum Orlando FL

Senior Technical Sales Support

Bohemia Interactive Simulations