Senior Technical Project Manager

Santander Bank Dorchester , MA 02122

Posted 3 months ago

Senior Technical Project Manager-1806094


As a member of the Technology organization, you will be part of the team that serves the needs of Santander Bank, N.A., including products and services for personal, business and corporate customers. Our people are at the heart of everything we do. We are committed to teamwork, and we encourage collaboration and innovation to be a smart, customer-focused and solutions-oriented organization.

The Technology Team supports the development, implementation and ongoing maintenance of all banking systems. This team has the expertise and commitment to develop high-quality solutions to meet the needs of a fast-paced and complex operating environment.

New products and technologies in the payments technology processing business line have opened up numerous opportunities to enable Santander's core payments offering. New products, such as RTP and blockchain, are creating demand to implement many interesting new payments initiatives. This position will be responsible to deliver on strategic electronic payments projects Payments Hub, RTP, Zelle, blockchain, SWIFT capabilities.


  • Demonstrates fundamental knowledge of these areas as he/she will need to interact with high level business users on a continuous basis

  • Responsible for the change management delivery and processes within the Payments identified platforms more specifically PayPlus, PEP+, Swift Alliance, and internally developed platforms

  • Drives the stability program and ensures system changes are delivered

  • Coordinates and drives the resolution of performance issues, system failures, incidents etc. for the Division

  • Advises and decides with the Division leaders on resolution plan and is accountable for the completion

  • Provides oversight of the change management process for the changes related to the payments applications

  • Understands root cause analysis processes

  • Leverages and has oversight of the factories and external vendors to ensure that projects are delivered on time and budget

  • Partners with business and tech stakeholders on tech initiatives, including prioritization and scheduling

  • Understands helpdesk, triage and incident management best practices



  • Bachelor's degree in Computer Science or similar discipline required, advanced degree preferred

  • Minimum of 5-7 years of banking experience, 3-5 of Cash & Payments processing, 5-7 years of Project Management

  • Understands Line of Business and partners within division to develop tech solutions for new business needs as well as manage current systems

  • Creates reporting and deliver updates regarding Division system performance

  • Reviews project documentation as required

  • Appropriately leverages and manages Project Manager(s) to ensure that projects are delivered in a timely manner

  • Manages delivery and implementation of applications

  • Experience in Global Transaction Services/Payments technology support

  • Ability to communicate at both functional and technical levels with their management.

  • Basic network understanding

  • Experience ensuring proper testing and business sign off on test plans

  • Experience with third party applications

  • Understand concepts around Payment processing

  • Understanding middleware and batch/job file transmissions

  • Understanding the helpdesk ticket/incident management functions

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Job:Other Targeted Projects

Primary Location:Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park

Organization:Technology (5900)


Job Posting:Sep 24, 2018, 7:22:08 PM


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