Senior Technical Project Manager

The Senior Technical Project Manager/Business Analyst III is a high-level position that will provide project leadership for various network infrastructure, information security, platform, and client, data, and digital services projects.  With a blend of technical and project management expertise, the incumbent will lead complex enterprise-level technical projects and mentor technical staff in project management practices.  This position does not give any direct supervision and will receive general supervision from the Director of IT Operations, and some direction from the Chief Technology Officer.  Does related work as required.

This is a Competitive Class position.  The individual selected to fill this vacancy will be given a provisional appointment and will be required to participate in the next Civil Service Examination for this title.

A qualified applicant may be provisionally appointed and serve in the position until a Civil Service Examination is administered and an appropriate eligible list can be established to make a permanent appointment in accordance with the Civil Service Rule of Three.  (See  "http://www.cityofrochester.gov/article.aspx?id=8589935786" Provisional Appointment - FAQ's) If you are already a City employee and have permanent, competitive status in your current position and appointment to this title would result in a provisional appointment in another department, you will lose your previous permanent competitive rights.

• Manages projects throughout their entire lifecycle to ensure success as defined by adherence to project standards of scopes, budgets, and timelines;

• Develops comprehensive project plans that merge customer requirements with City goals and coordinates subject matter experts and technical personnel during all project phases, from initial development through implementation;

• Develops, maintains, and monitors project plans, including work breakdown structures and work schedules, and tracks work progress continuously by providing detailed reports on measurable items, such as milestones and deliverables;

• Communicates proactively with all involved personnel to identify problems, create solutions, and implement efficiency improvements;

• Analyzes project plans and provide actionable feedback relating to cost benefit and return-on-investment standards;

• Reviews proposed modifications to project plans, including meeting with interested parties to approve and implement beneficial changes;

• Establishes and executes project communication and change management plans which ensure the timely, effective, and accurate conveying of information to leadership, stakeholders, vendors, project team, and other affected City staff;

• Writes and reviews contracts, statements of work, scope documents, and requests for proposals/quotations;

• Schedules and facilitates vendor system demonstrations and coordinates the proposal evaluation and selection process;

• Coordinates system implementation with vendors and tests new systems during implementation, troubleshooting as needed;

• Ensures vendors' compliance with statement of work, project scope, and service level agreements;

• Tracks and provides periodic project status and audit reports to proactively identify any potential budgetary issues, delays, issues, or risks;

• Collaborates with the project team and stakeholders to anticipate and resolve problems, and if necessary escalate issues to management;

• Develops project artifacts such as charter, scope, SOW, project schedule, status reports, meeting minutes, change requests, and communication plans;

• Identifies process improvement opportunities and leads replacement or upgrade of related technology;

• Oversees the development of process manuals and staff trainings;

• Supports the integration of new business processes with enterprise systems and technology;

• Sets up and configures software and conducts software testing;

• Identifies access, approvals, and privileges of various roles;

• Troubleshoots system problems;

• Reviews existing systems and capabilities to identify and recommend efficiencies;

• Coordinates resources for new technology application support (service requests, incident response, problem management);

• Provides initial new technology application support (i.e., service requests, incident response, problem management, etc.).

Bachelor's degree in Business Administration, Management Information Systems, or a closely related field PLUS seven (7) years of experience in information technology project management.

SPECIAL REQUIREMENTS:

Possession of a Professional Project Management Certification (PMP).