Senior Technical Program Manager

Company Description

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we've grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people's lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity-and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone

• Excel by seeking professional and personal hypergrowth

• Keep up with an unrelenting pace (the week, not the quarter)

• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change

• Bring critical thought and opinion - and embrace differences and disagreement to get shit done and move forward

• Work digital-first for your daily work

Job Description

Shopify's Technical Program Management team is focused on developing Shopify's products, services and platforms, anywhere and everywhere in the company: we drive execution, capability and impact. We keep thousands of people focused, coordinated and moving as fast as possible so Shopify can combine the impact of giants with the speed of a startup. Technical Program Managers play a critical role in the successful delivery of strategic priorities, which are complex and involve many teams. As a Shopify Technical Program Manager, this is what you'll be doing:

• Ultimate responsibility for the efficient, successful and sustainable delivery of complex initiatives, encompassing all phases of program management, including creating program definition clarity

• Lead program planning, delivery and execution functions. Drive, manage and track high priority initiatives with cross discipline teams across Shopify or external partners

• Work in a collaborative environment with engineering teams, and stakeholders in product, UX, and Data through the design, build, release phases to release quality products to merchants

• Communicate and provide transparency into program status to the executive and senior leadership team while tracking progress toward milestones

• Identify dependencies between disparate services and dependent technical systems to enable effective program delivery

• Manage critical program adjustments, risks, dependencies and scope changes, escalate and partner with teams to triage and resolve

• Build and develop relationships with key stakeholders to improve efficiency, effectiveness of the program, and escalate/resolve areas of opportunities/risks to leadership

• Ensure Programs/projects are delivered on-time, within scope and continuously identify areas of opportunity to improve overall execution capability

Qualifications

Successful candidates bring:

• Proven track record and passion for quickly ramping onto new programs with a founder-mindset for the programs you lead and own, along with deep technical expertise alongside your program management craft expertise

• Ability to understand technical architecture, feasibility of tech solutions in order to drive the software development process, including pros/cons or cost/benefit analyses

• Ability to successfully drive complex negotiations with diverse stakeholders

• Excellent communication and presentation skills both in written and verbal form to both technical and non-technical audiences; Ability to inspire confidence in product, engineering and leadership teams.

• Strong management and people skills adept at managing through influence paired with a passion for technical understanding and context

• Ability to gather and integrate important information, distill and synthesize ambiguous requirements to summarize program impacts and opportunities

• Cross-functional stakeholder management - experience identifying and establishing when to bring the right teams and people together to focus on the right content

• Self-driven; You're proactive and able to navigate through ambiguity and complexity within a fast paced environment to bring clarity to stakeholders

• Experience managing with highly effective program management tools and cadences

Additional Information

#LI-KO3 #LI-REMOTE #LI-AH1

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify's commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We're dedicated to adding new perspectives to the team - so if your experience is this close to what we're looking for, please consider applying.