Senior Technical Program Manager

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Job Category

Program & Project Management

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Technical Program Managers (TPMs) play a critical role at Salesforce in leading large-scale, cross-functional initiatives within our Business Technology organization. TPMs oversee programs from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company stakeholders to drive critical programs and activities across the company.

In the BT Partner BPG our mission statement is: Our Partner Technology is a frictionless connected ecosystem of personalized tools, resources, and a community that gives partners the ability to spotlight their expertise and offerings to customers while growing their business.

This ecosystem supports sales, marketing & transactional processes through all partner types and selling motions, with low-customization of Salesforce products, ultimately driving partner experience, productivity, compliance and ACV growth.

Who You Are

• Keep the team moving on track (you know what "the track" is), on time (you are keeper of the timelines), and on target (you ensure the work is connected to the business objectives).

• See the big picture of what's happening across the playing field and can see around corners (you can predict what's coming or where problems may arise, and be ready for it).

• Ensure that all of the team's wildest dreaming has a purpose and can be communicated in a consumable fashion.

• The go-to person with all the answers - or know who is the next best person with the answers.

• Got the team covered, whether it's sprinting through quick milestones or pacing yourself for the long haul.

• Are undeterred by ambiguity and a complex stakeholder map.

• Motivated by purposeful challenges to help the team realize maximum impact.

• Love to wear multiple hats with a passion for balancing many priorities without loss of efficiency.

• Highly functional in an active, frequently shifting, and energizing environment.

• Comfortable bending between the tactical and strategic.

• Outstanding executive presence and communication.

• Build the relationships to make things happen.

• Create a collaborative environment that fosters creativity, innovation, and learning.

• Enjoy a hyper-transparent flow of information, feedback, conversation, and ideas.

Your Impact:

• Articulate program objectives and success factors, create the appropriate program structure, develop complex yet realistic schedules/timelines, and bring together the program team necessary to execute on the vision of the program.

• Drive teams through the Software engineering experience using Agile and demonstrated analytical and technical skills.

• Execute, iterate, manage multiple planning/release timelines and oversee top down release management - from planning to delivery to retrospectives.

• Be the key driver to ensure business goals are met, risks are mitigated, and the team has a clear path for smooth delivery.

• Be a catalyst within the organization, someone who can help advance our product, technology, and operations strategy globally and drive others in the organization to change.

• Secure cross-functional alignment across multiple internal teams and external vendors.

• Manage stakeholders on programs by understanding what it important to each one, balancing competing objectives, and articulating points of contention with a goal to resolve them.

• Pro-actively identify, manage, and track programs action items, budget implications, risks, and issues to ensure there is traction to avoid, mitigate, transfer, accept, or close them while always being transparent with stakeholders about the risk posture of the program.

• Communicate clearly, often, and through multiple mediums (meeting facilitation, emails, Slack posts, presentations) regarding status of the various programs individually and taken together. Executive-level differentiated communication is required.

• Develop strong partnerships with key functional team members (Product Owners, Product Managers, Operations leads, UX leads, Engineering, Architecture, Business stakeholders) to drive focus on business goals. Be a trusted partner for executive and senior management to ensure program success.

• Lead "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, internal partners, and external vendors.

• With a sense of urgency, anticipate and remove obstacles that slow down or prevent project teams from delivering on project goals.

• Help/contribute SteerCo and monthly program reviews and updates, diving deep into current state of project goals, risks, critical issues, executive leadership asks.

• Ensure processes and procedures are documented and kept up to date including but not limited key SOP documentation, demos of current experiences.

• Maintain team tools, internal best practices, and ensure team members are using tools effectively and consistently.

• Manage feedback loop across users, stakeholders, and vendors to streamline product development.

• Celebrate the success of the program when all the work is complete, running all retros (product, engineering, vendors, program), and summarizing the findings to the Portfolio TPM.

• Ensure measures of success/KPIs are appropriately scoped and tracked through the program.

Minimum Requirements:

• Bachelor's degree or equivalent work experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

• 6+ years experience in operational and technical project/program management.

• Proven ability in creating and managing strategic alliances and interpersonal relationships balancing conflicting stakeholder requirements.

• Operational and project management rigor to consistently communicate accurate information and drive consensus.

• Ability to establish credibility and rapport with senior executives and team members.

• Ability to adapt to changing priorities while managing high-volume, high-intensity execution responsibilities.

• Experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.

Preferred Requirements:

• PMP certified project management certification (or other similar certification).

• Experience with Scaled Agile (SAFe) methodology.

• Experience in the Strategic Partnerships or PRM domain.

• Ability to master technical subjects and technologies relevant to the program.

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