Senior Technical Program Manager

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries.

Every year, Boku processes over $9 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.

We are looking for a Senior Technical Program Manager to roll-out our fast-growing payment marketing programs with the partners worldwide. You’ll be the go-to person for our merchants, making sure we meet their needs and priorities. In this role you will coordinate teams, hit milestones, and ensure smooth program delivery for our biggest merchants.

The key to success will be strong communication and organizational skills. As this role works extensively with Product Management, Engineering, and Technical Project Management throughout the program, we’re leaning into the “T” (Technical) for this role to bridge the product knowledge gaps that may exist with merchants. In this role you will:

Interact with merchants on a daily basis to keep the program running while centrally coordinating and collaborating with internal technical and non-technical functional teams, spanning all organizational levels. Oversee the entire lifecycle of merchant program, including roadmap planning, solution requirements, program milestones, execution, delivery, and post-launch support within the scope of the program. Define program roll-out schedules and milestones and ensure project deliverables stay on-time, on-target, and on-budget.

Possess deep understanding of Boku solutions to help influence merchant roadmap planning and bridge gaps in merchant requirements. Lead and participate in all program-related meetings. Maintain detailed program status including regular updates, action items, and issue tracking with the support of cross-functional teams.

Manage escalation and project risks on a timely basis with effective approaches and tactics to achieve merchant satisfaction, and if necessary, to reset and align merchant expectations. Continuously plan and execute improvements in program-level processes that help increase our efficiency and scalability of program execution. Support Account Managers (on Boku side) on the journey of nurturing and growing partnerships with respective merchants.

We are looking for: 5 years of technical program management experience, with a proven track record of successfully managing complex programs with external customers. 3 years of technical project management or technical pre-sale experience in a technical capacity, with a proven track record of successfully delivering complex projects within scope, time, and budget. You have a solid technical understanding and/or hands-on experience in software development and API integrations. You possess strong leadership, communication, and collaboration skills, with the ability to build relationships and influence stakeholders.

You know how to deal with demanding customers/stakeholders to manage their expectations and support their success, while ensuring smooth delivery of the program goals. You thrive in a fast-paced and dynamic environment with ability to multi-task and respond flexibly to change. You deal well with ambiguity and changing deadlines while keeping focused on delivering results.

You are an experienced self-starter with a problem-solving focus, an analytical mindset, and extreme attention to detail. You are comfortable getting your hands dirty in day-to-day tasks to get things done. No task is beneath you.

You are able to remain calm under pressure and can bring much needed stability and discipline. You are fluent in written and spoken English in both business and technical environment. And in return we offer you:

Stock equity for publicly listed Boku Inc Extra vacation days between Christmas and New Year Generous referral bonus Home Office equipment budget We are a family-friendly employer with a certified gold-level Exciting possibility to work with well-known names in the internet/digital/mobile/gaming industry Personal development, growth & learning opportunities in a motivated, talented and international team Salary Please note: This is an exempt position. Exact compensation may vary based on skills, experience, and location. Base salary: 150k - 190k Annually