Senior Technical Program Manager - Global Merchant Services Technologies

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

As a Technical Project Manager on our diverse tech team, you can be part of architecting, coding and implementing software that enhances business value makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

We are seeking an innovative individual with an enthusiastic, hard-working, technology mind-set to work well with a team developing solutions to drive engagement and dedication within our existing cardmember base and attract new customers to the AMEX brand. Collaborate with technology teams to ensure the quality delivery of applications and infrastructure components. The role will collaborate closely with business partners, Project Managers, Technical Engineers, Architects and Leadership, to ensure completeness and efficiency of solutions while ensuring alignment to standards.

Responsibilities include, but are not limited to:

• Drive coordinated teams, driving technology solutions in support of key product initiatives by working closely with product owners, architects, engineers, and quality assurance.

• Partner with Business and Product Management team(s) to develop viable roadmaps for platforms and capabilities within a portfolio to ensure that the full potential of a product can be realized.

• Coordinate execution of development projects from initiation through release, using SDLC methodologies and Agile/Scrum concepts.

• Work within and across business units to prioritize, plan, and complete the development schedule for major product releases.

• Manage and oversee team velocity, financials, and other critical metrics in relation to the plan and published progress reports.

• Maintain dependency plan between planned sprints across engineering, infrastructure, and third parties.

• Handle and raise as appropriate delivery impediments, risks, issues, and changes tied to the product development initiatives.

• May perform hands on reviews of product backlog, designs, code, test scripts and results in addressing delivery impediments or product quality issues.

• Track iteration progress, contribute to design discussions and issue resolution, and remove obstacles to ensure iteration commitments are met.

• Provide executive level updates at the program level to key leaders to showcase the health of the overall program and demonstrates a willingness to lead teams to sustainable solutions that scale appropriately within the enterprise.

Minimum Qualifications:

• Bachelor's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred.

• 6+ years of technical project management experience.

• Demonstrated understanding of all aspects of software design with a demonstrated track record of increasing responsibility.

• Ability to collaborate across teams and able to build and leverage strong working relationships and bring different opinions to consensus.

• Experience managing multiple initiatives, priorities, and teams.

• Understanding of the full life cycle of product development, from concept to delivery.

• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.

• Ability to manage the post-production processes, drive quality, and implement testing best practices.

• Excellent oral and written interpersonal skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior leaders.

• Technical problem solving and issue-resolution abilities.

• Demonstrated knowledge of project management process, project management software tools, templates, and management techniques.

• Proven ability to manage change in a dynamic environment and influence others without direct authority.

• Experience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality.

• Experience managing project budgets and reporting while ensuring compliance with Rally and Agile delivery platform.

• Demonstrated willingness to learn new technologies.

• Experience with object-oriented design and coding skills across a variety of platforms (Java, React, Vert.x, Spring, Spark, Postgres, Ignite, Restful APIs, Redis, Kafka) is a plus.

• Experience with payments technology and industry is a plus.

• PMI Certification is a plus.

• Scrum Master Certification is a plus.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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