Senior Technical Product Manager Fulfillment Platform

Porch.Com Seattle , WA 98113

Posted 11 months ago

Are you passionate about the inventing the future of on-demand home services? Interested in figuring out how model the complexity of the real-world logistics with software? Porch is looking for a seasoned, customer-centric Technical Product Manager to lead our Fulfillment Platform team. You will define and drive implementing our next-generation platform, help us deliver an industry-leading customer experience for our homeowners, as well as integrate requirements from a number of existing fulfillment products.

As a Technical Product Manager at Porch, you're an owner. You're responsible for the vision, strategy, roadmap, and delivery of products that delight our customers. This role requires you to combine your passion for helping customers with your technical expertise to ensure we're building a solid and scalable platform to scale our business. You'll be comfortable with ambiguity, thinking big and diving deep. You'll be responsible for helping grow our business by working with customers to define and prioritize requirements for our products. This role will require strong leadership skills, technical expertise, and a passion for customers as you help shape our company direction in the coming years.

What You Will Do

  • Set the strategy for your product and evangelize the vision with the organization

  • Create and manage the product roadmap - gather detailed business opportunities and turn them into the epics and stories that set the direction for engineering team. Enable customer advocacy in solution design and prioritization.

  • Define and prioritize new features and strategic initiatives to scalability of internal operations, support revenue growth, and customer satisfaction.

  • Facilitate trade-off decisions between investment, schedule and customer benefit. Use data to drive the development and prioritization of new products and product improvements

  • Passion for product: conceiving, designing, building, and shipping it. You should be a product geek and a maven of all things product.

  • Work to continually improve the customer experience throughout the entire customer journey

  • Actively build relationships with business owners, product managers, and engineers to deliver on your product roadmap.

  • Operate autonomously; drive programs end to end including business goals, technical solution, launch planning and execution

What You Bring

  • Bachelor's degree or above in a technical discipline (e.g. Computer Science or Engineering)

  • 3+ years of relevant experience in product management

  • Experience building technical platforms to enable teams to move quickly

  • Ability to understand and discuss technical concepts and manage tradeoffs.

  • Excellent verbal and written communication skills

  • Strong analytical skills with the ability to use data and metrics to drive action

  • Ability to think strategically and execute methodically

  • Willingness to roll up your sleeves, learn, and get the job done

About Porch

Launched September, 2013, as an online home improvement network connecting homeowners with qualified professionals, Porch has grown into the industry leading partner for the home. With more than 250,000 active professionals across the U.S., Porch partners with large retailers like Walmart, Lowe's, and Pottery Barn to provide home services fulfillment for their customers, as well as direct-to-consumer access to more than 160 different home services offerings through Porch.com. Focused on assisting customers at every stage of the "home journey" including moving in, installations, assembly, repairs and ongoing maintenance last year alone, the company facilitated over 2 million home-related projects, generating almost $1 billion in revenue for small business owners and sole proprietors in specialty areas such as plumbing, roofing, electrical work carpentry, and more.


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Senior Technical Product Manager Fulfillment Platform

Porch.Com